Zenith Acquisition | Amherst, NY | August **** - present

Collection Team Leader

Financial Services

• Learned the computer system.

• Meets my production goal every month.

• Responsibility for a team of 4 collectors.

• Specific portfolio work.

Fiserv | Williamsville, NY, | July 2009 - July 2010

Service Consultant

Financial Services

• Manage inbound and outbound calls in a busy call center.

• Services multiple clients from banks to mortgages to technical issues.

SPS Temporaries | Tonawanda, NY |August 2007 - October 2008

Trainer relief back up

Manufacturing

• Inspect and pack plastic radiator tanks for GM vehicles.

• Train new employees with job expectations and cover for breaks and lunch.

Jones Health Care | Anadarko, OK | April 2007 - June 2007

Habilitation Training Specialist

Healthcare Services

• Assisted clients with developmental disabilities in their home with daily living skills.

Chickasha Public School | Chickasha, OK | August 2006 - May 2007

Substitute Teacher

Education

• Follow daily lesson plans left by teacher.

• Supervise classroom with 12-20 students.

Special Young Adults | Chickasha, OK | July 2004 - March 2006

Team Coordinator

Healthcare Services

• Direct supervisor of 5-10 staff in a private home where three Clients with developmental disabilities reside.

• Upkeep of state mandated records of medical, financial, and general information on each client.

Responsible for Coordination /Coverage of shifts and emergencies