Technical Writer, Documentation Specialist
Resume:
QUALIFICATIONS PROFILE
Remarkably astute, passionate, and tenacious professional powered with 15+ years of broad-based experience in technical writing, editing, and project management. Possesses stellar qualifications in all aspects of technical manual development, including strategic planning, quality assurance, and publication. Excels in verifying the clarity, completeness, accuracy, and quality of technical documentation to produce consistently clear, coherent documentation within time and budget constraints. Creative, detail-oriented, and extremely effective in fiercely competitive, stressful, and challenging situations.
AREAS OF EXPERTISE
- Technical Writing and Copy Editing
- Project Management and Operations
- Outstanding Customer Relations
- Web Site Content Development
- Research and Developing Documentation
- Technical Training Documentation
- Quality Control and Regulatory Compliance
- Problem Resolution and Decision Making
- Leadership, Training, and Team Building
- Organized with Strong Analytical Abilities
- Articulate Oral and Written Communication
- Multitasking in Fast-Paced Environments
CERTIFICATION and CREDENTIALS
TECHNICAL WRITING CERTIFICATE
- California State University, Fullerton, CA
Advanced Toastmaster Gold (ATM-G)
NOTABLE ACCOMPLISHMENTS
- Created installation guides, user manuals, reference manuals, troubleshooting manuals and release notes for software drivers, firmware, BIOS and utilities supported by all flavors of Windows and UNIX platforms.
- Wrote and published documentation in Web format using Homesite and FTP Voyager.
- Attended Society for Technical Communication (STC) meetings and conferences to develop competencies.
- Formulated 2 currently maintained Web-based knowledgebases for technical support.
- Completed training in FrameMaker, Illustrator, Photoshop, Robohelp and Microsoft Office Suite.
SUMMARY OF EXPERIENCE
TECHNICAL WRITING AND EDITING
- Create and edit user manuals, software installation guides, reference manuals, and Web content.
- Consistently deliver projects on time.
- Verify the clarity, completeness, accuracy, and quality of all technical documentation.
- Test developing software products and report errors.
- Proofread data to identify and correct spelling, punctuation, grammar, and syntax errors.
- Create and edit illustrations such as screenshots and flow charts.
- Execute a variety of illustration duties, including creation, layout, sizing and editing for final publication.
- Comply with specification requirements by creating documentation and checking accuracy in referencing and data citation.
- Check source materials and clarify product form and function with engineers and other professionals to ensure published documentation is concise and retains the accuracy of the original material.
COMPUTER SKILLS AND PROFICIENCIES
- Design and edit user documentation in FrameMaker and Microsoft Word for software applications. Current emphasizes is on virtual technology and the advances of the storage and retrieval of large amounts of data.
- Conceptualize and integrate online reviews and carry out reviews for others using Acrobat.
- E-mail and maintain schedules for timely completion of project using Microsoft Outlook.
- Submit and track documentation for publication in Agile.
- Use TeamTrack to research changes and enhancements to products for release notes and to receive change requests for documentation and process these changes.
- Create, edit, and convert illustrations using Photoshop and Illustrator for accurate representations of applications.
- Use SharePoint to post and access intercompany documents.
- Convert FrameMaker and Word documents to Adobe Portable Document Format (PDF) file with its original appearance preserved.
- Responsible for project completion within budget and time constraints. Created test matrices through Microsoft Excel.
- Developed online help systems with Adobe Robohelp, Web knowledgebases with basic HTML and Web pages with Homesite.
TRAINING, SUPERVISION, AND TEAM BUILDING
- Work collaboratively with IT personnel, which include software application team, testers, and developers to become well versed with product technologies and production methods.
- Use remote desktop technology to use and document software.
- Work with marketing to ensure documentation is technical correct and acceptable to the marketing department.
- Cross-train with other writers to ensure skill sets are current and available.
- Build and cultivate positive working relations to foster team unity toward achievement of organizational goals and objectives.
- Supervised and facilitated structural technical application training to three junior writers to assist in creating test matrices, testing software and editing documents.
EMPLOYMENT HISTORY
TECHNICAL WRITER 2001–PRESENT
JUNELLE BUDZINSKI INCORPORATED-JBI (INDIVIDUAL CONTRACTOR) - COSTA MESA, CA
CLIENT: EMULEX CORPORATION
SENIOR TECHNICAL WRITER 1999–2001
ATL PRODUCTS - IRVINE, CA
TECHNICAL DOCUMENTATION MANAGER 1993–1999
RELATIONAL DATA SYSTEMS - IRVINE, CA
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