Customer Service Quality

Darrion Travis

Home: 478-***-**** Mobile: 478-***-****

Email address: ***********@*****.***

Linkedin URL http://lnkd.in/d_7ztx

MANUFACTURING / PRODUCTION OPERATONS SUPERVISOR

Production Supervisor with 16 years of management experience in the Pharmaceutical, Food & Beverage, Pulp/Corrugated Paper, Automotive and Plastics industries. Results oriented, customer-focused, respected team builder who drove safety, quality, productivity initiatives to lead and motivated teams in business growth through Operational Excellence. Expertise in:

• Problem Solving

• Maximizing Resources

• Streamlining Operations

• Leadership Management

• Process Improvement

• Motivator

RELEVANT EXPERIENCE

2006-2011 First Quality Baby Products, Macon, GA

B-Shift Supervisor

Lead 41 technicians in two separate production locations to include safety, quality, production efficiency, training and administrative duties. Facilitated communications and meetings with technicians and support groups along with developing action plans to resolve operational issues.

2005-2006 MERIAL LIMITED, Athens, GA

Small Volume Filling Supervisor

Lead 8 to 12 technicians in a small dose pharmaceutical operation incorporating 5S and Lean initiatives to drive business results with an emphasis on safety, quality, training and productivity. Utilized GMP’s, FDA and USDA regulations to produce a high quality product in a timely manner. Maintained minimum scrap levels and downtime resulting in cost efficient results and exceeding plant production goals.

2004-2005 KELLOGGS, Macon, GA

2nd Shift Line Manager

Lead 8 to 12 union operators incorporating K-Values initiatives to drive business results with an emphasis on safety, quality, training and productivity. Utilized GMP’s, FDA and AIB regulations to produce a high quality product in a timely manner. Maintained minimum scrap levels and downtime resulting in cost efficient results and exceeding plant production goals.

2003-2004 HP PELZER, Thompson, GA

2nd Shift Supervisor

Lead 20 permanent associates and 15 temporary associates in the production of automotive acoustical foam. Coordinated job assignments for each work cell, facilitated training, maintained production documentation and worked with support groups to drive safety, waste, productivity and efficiencies. Communicated regularly with vendors and shipping to maintain accurate inventory levels.

2001-2002 SUNBELT PLASTIC EXTRUSION, Centerville, GA

3rd Shift Supervisor

Lead the safety, training and coaching activities of 15 technicians in a team based blow mold and profile extrusion operation. Extruded PET, PVC, ABS, Polyester and Polypropylene materials to produce plastic sign frames. Maintained attendance records, scheduled vacations, administered discipline and conducted performance reviews. Facilitated pre-shift and production meetings targeting production, quality, cost and customer service. Increased machine efficiency by 10% through effective communication with support groups and generating action plans.

2000-2001 ARMSTRONG WORLD INDUSTRIES INC., Macon, GA

3rd Grader\Break relief

Accountable for the nightly grading procedures of the fabrication department in the packaging of residential and commercial acoustical ceiling tiles. Facilitated the breaks of 6 union team members while team members fabricated, painted and graded ceiling tiles. Responsible for maintaining a manually fed conveyor system which cuts, paints and packages finished goods. Participated in safety presentations, new hire orientations and quality training.

1999-2000 FRITO-LAY, Kathleen, GA

2nd Shift Packaging Resource

Lead a team of 48 associates consisting of 8 package machine operators and 40 packaging technicians. Operating in a FDA and AIB regulated environment, focused on safety, quality, training, sanitation and production. Maintained attendance records, scheduled vacations and verified payroll through the use of the KRONOS system. Utilizing the continuous improvement methodology along with GMP’s, minimized operating cost without sacrificing quality working with an annual budget of $2,000,000 consisting of labor versus packaging labor.

1996-1999 YKK, USA INC., Macon, GA

B-Shift Night Supervisor

Lead 4 technicians in the Monofilament department and 4 technicians in the Spindraw department. Maintained safety, training and quality standards in an ISO 9000 certified environment. Adjusted production schedules, supervised internal and export shipments, monitored finished goods inventory and worked with support groups on processing, mechanical and electrical issues. Developed action plans with engineers and production to reduce downtime by 7.5% through effective troubleshooting and changeover procedures.

EDUCATION AND CERTIFICATES

BBA Marketing, Fort Valley State University, 1991

ISO 9000 Certification

Certified Continuous Improvement Trainer, 1999

Certificate of Completion – High Performance Leadership Training, 2005

Lean Certification, Georgia Tech - 2007

Software: Oracle, KRONOS, Microsoft Office and the Internet

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