Sales Customer Service
Resume:
Karoline Muehlfellner
770-***-****, Alpharetta, GA 30004, ********.************@*****.***
Objective
I am a self-motivated and resourceful MBA graduate seeking a challenging and rewarding position in the field of finance, HR, marketing or operations management that will allow me to hone my skills and provide ample opportunities for development in all spheres so I can give my best to the organization for which I work.
Education
University of Wisconsin Consortium – Eau Claire, WI
Master of Business Administration (Management), May 2012
Brenau University – Gainesville, GA
Bachelor of Business Administration (Management), May 2010, cum laude, Dean’s List
Georgia Perimeter College – Dunwoody, GA
Associate Degree of Business Administration, December 2007, magna cum laude, Dean’s List
Professional Experience
B&R Industrial Automation Corp, July 2003 to present
• Sales and Logistics Coordinator, part-time, June 2008 to present
o Calculate and manage distribution partner commission and margin
o Manage customer credit limits in SAP
o Update international sales agreements
o Assisting the accounting staff when needed
• Sales and Logistics Coordinator, January 2007 to December 2007
o Detailed review of customer sales orders received by fax or e-mail or over the phone
o Interact with customer and/or sales department to gather or clarify information needed to process orders properly
o Consistent updating, expediting etc. of customer orders
o Process repairs and handle all the steps related to the repair process
o Creation of reports in Excel
o Update international sales agreements
o Calculate distribution partner commission and margin
o Post customer payments in SAP
o Prepare trade show sales leads for sales personnel
o Assisting the accounting staff when needed
• Administrative Assistant, January 2004 to January 2007
o Manage travel arrangements for all employees in the company
o Process repairs and handle all the steps related to the repair process
o Consistent updating, expediting of customer orders
o Arrange meetings, trainings, and other gatherings
o Prepare trade show sales leads for sales personnel
• Receptionist, July 2003 to January 2004
o Answer telephone, screen and direct calls
o Take and relay messages
o Deal with queries from the public and customers
o Prepare letters and documents
o Schedule appointments
o Manage travel arrangements for all employees in the company
Skills
• Fluent in German, Basic French
• Team oriented
• MS Office
• SAP (used for eight years at B&R)
• Basic QuickBooks functions
• Lotus Notes / Outlook
• Excellent organizational and time management skills
• Self motivated with the proven ability to multi-task
• Quick learner
• Strong customer service skills
• Ability to troubleshoot and look for alternative solutions quickly and independently
• Stress tolerant
Interests
• Music
• Travel
• Healthy lifestyle
• Planning on taking the CPA exam
Contact this candidate