Customer Service Manager

Dear Sir/Dear Madam:

Please find attached my resume and cover letter. I am seeking a management position that will be a good match with both my education and professional experience. I am a recent Furman University graduate with a degree in Business Administration. With careful review of my resume, you will see that I have several years’ supervisory experience overseeing a crew of 14-18 people, managing their work assignments, and monitoring time allocated per job. Additionally, I have a substantial amount of experience interacting with both customers and co-workers, responsible for making crucial decisions and working with excellent time management skills while performing with financial and profit ramifications. In both my professional and educational career, I have worked with the goal of great achievement and with a high level of integrity. I have a strong work ethic and a positive mentality which allows me the ability to be committed to success in everything that I do.

If given an opportunity with your company, I would be an asset to your organization and an investment in your operation. I am appreciative of your time and thank you for your consideration and I look forward to hearing back from you!

Sincerely,

Matthew Edmonds (Matt)

Management, Supervisory Skills, Mechanical Aptitude, Administrative, Strong Work Ethic, Dependable, Effective Leader, Integrity, Committed, Efficient, Excellent Time Management Skills

OBJECTIVE: Seeking a career-oriented position that will utilize my education and experience and allow me potential future growth in both position and opportunity

PROFESSIONAL EXPERIENCE

• Oreilly Auto Parts, Greenville, SC, August 2010 - Present - Store Manager/ Logistics Manager

Supervisory Position; Responsible for interacting with walk-in and commercial customers, providing technical data when requested, expense control at the store level, management of 14-18 people, control of logistics of parts to ten different stores, upkeep and maintenance of delivery vehicles, managing payroll and employee schedules, strong focus on growing store sales

CURRENT JOB ACCOMPLISHMENTS

o Exceeded current monthly sales records.

o Led store sales to its first one million dollar sales year.

o Received the annual regional award for commercial and retail sales growth.

o Completed O’reilly Auto Parts Manager’s Development Program.

• Thompson Automotive, Taylors, SC, June 2006 –August 2010 – Auto Technician

Project Facilitator; Responsible for interacting with customers, providing customer service, answering questions, diagnosing, investigating and researching automotive complaints, education and explaining problems & solutions to customers, order parts, operated diagnostic equipment

• Barber Raceworks, Greenville, SC, June 2005 – June 2006 – Auto Technician

Supervisory Position; Responsible for allocating work assignments, management of crew, ordering parts, interacting with customers, providing customer service, department manager for engine assembly and drivetrain specialist

• Advance Auto Parts, Travelers Rest, SC, September 2003- May 2005 – Inside Salesperson

Salesperson; Responsible for answering questions for customers, relaying an effective knowledge of parts, counter sales, expansive knowledge of thousands of parts, automotive mechanics, operated computers

EDUCATIONAL EXPERIENCE

Furman University – BA, Business Adminstration, 2010

ADDITIONAL INFORMATION.

Hobbies & Interests

Avid drag racer and engine builder. Staying up-to-date on latest technologies regarding cars. Reading and Camping

References

Personal and Professional references provided upon request.

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