Customer Service Engineer

CURRICULUM-VITAE

Rajesh Kanagaraj.

Room No-*, 2nd Floor, Shiv Shakti Building,

Opposite Marathi School,

Koper Gaon,

Dombivali (West) - 421 202.

Mob: - 982*******

Email: ************@**********.***

*********************@*****.***

________________________________________

OBJECTIVE: Seeking an opportunity to utilize my extensive experience with a company that offers growth and increasing responsibility.

SUMMARY OF BACKGROUND: Experienced in Computer Hardware and Operating System like Windows 7, Windows XP, and Windows 2003 server. Then using Symantec Ghost software for installation of windows.

Accel Frontline Ltd.

August 2010 to present.

(Associate Engineer Customer Service.)

Deputed on site: - Hindustan Construction Company.

Job Profile:-

Managing & Troubleshooting of Tandberg, MX 990 & Polycom 8000 Video Conference Device.

Managing CISCO Tele Presence - 7975 Device.

Handling the escalation Calls for HOD

Configuration & Troubleshooting of MS Outlook.

Configuring Exchange on I phone, I pad, Blackberry, Mobile phones

Troubleshooting of Desktop & Laptop.

Installing & Troubleshooting of AutoCAD.

Managing LAN & Wireless Devices.

Installation & Troubleshooting of Symantec DLO Software which is taking backup daily.

Keep tracking Windows Update & Antivirus Update.

Installation of Local & Network printer.

Troubleshooting of LAN.

Maintaining & Check daily basis Wifi Status.

Managing system Inventory.

CMS Computers Ltd.

October 2007 to August 2010.

(Associate Engineer Customer Service.)

Deputed on site:- Bajaj Allianz.

Job Profile:-

Troubleshooting of Desktop like (HP, DELL, ZENITH, ACER).

Trouble shooting of MS Outlook & Outlook Express.

Installation of OS with Symantec Ghost software.

Keep tracking Windows Update & Antivirus Update.

Configuring Exchange on Mobile.

Troubleshooting of LAN.

Maintaining & co-coordinating for leased lines problems .

Call log with AMC Vender & following till resolve the call.

Managing system Inventory.

EDUCATIONAL QUALIFICATION:-

EXAMINATION BOARD/

UNIVERSITY COLLEGE/

INSTITUTE YEAR OF PASSING CLASS (%)

DIPLOMA IN ELECTRONICES & COMMUNICATION ENGG TAMIL NADU GOVT.

POLYTECHNIC KONAM (Nagercoil) APRIL-MAY

2007 76%

S.S.C TAMIL NADU ST.ALOYSIOUS HR.SEC SCHOOL APRIL 2004 89.99%

PERSONAL DETAILS: -

Father’s Name : Mr..Kanagaraj Ramaya.

Nationality : Indian.

Date of Birth : 10/03/1989

Marital status : Single

Languages Known : English, Tamil & Hindi.

Alternate Email Id : *********************@*****.***

Contact No. : 982*******

I do hereby declare that the above information is true and correct to the best of My Knowledge.

Place :

Date:

(Rajesh K.)

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