Sales Manager

Joanne J. Park

** **** *****, *** ****, CA *****

Cell Phone 650-***-****

Email **********@**.***

Summary of Qualifications

Skilled and dedicated Team Member and Leader with more than 15 years of experience coordinating, planning, and managing daily operation.

Ability to develop relationships with partners

Ability to multi-task and work in a self directed manner

Ability to prioritize tasks and effectively work on and deliver multiple projects simultaneously

Ability to thrive in a fast-paced, rapidly changing, highly complex environment

Able to follow policies, procedures and regulations

Create and Analyze Data/ Reports

Demonstrate flexibility and adaptability to changing priorities and deadlines

Demonstrated consulting skills

Excellent oral and written communication skills, presentation skill, and problem solving skills

Exhibit ability to think creatively and to innovate

Experienced with meeting deadlines and attention to detail/ quality

Hire, develop and train effective team Member – HR Experience

Organize logistics

Proactive leader and team member – Able to work effectively in a team environment

Proficient in Microsoft Office Suite such as Word, Outlook, Excel, PowerPoint and Access

Proven Project Management Skills

Proven track record of penetrating, developing and growing sales revenue for new markets

Provide attention to details

Show Product Management Skills

Skilled in Fraud and Risk Management

Strategic planning skills

Strong analytical/ critical Thinking, decision making and problem solving skills

Superb organizational and time management skills

Thrive on the entrepreneurial spirit of the company

Working effectively with all levels of senior management and across functional areas and business units

Business Development and Achievements

#1 ranking manager in the district - President’s Club

#1 ranking manager in the district in Sales and Customer Service

1st branch to accomplish GOLD level in Customer Satisfaction in SF Metro District

Awarded Quarterly and Annual Incentive Compensation

Consistent increase in sales result

Direct involvement in the Community

Effectively build a new team

Experience with providing financial solutions, deposit and credit products

High Score on Gallup Q12 Team Member Engagement Survey – 4.9 MEAN out of 5.0

Ranked Top 10% - Golden Coach Awards

Receive high marks on Premier Performance Review

Significantly increased customer experience satisfaction score

Steady high scores in audits with above 95% rating

Successfully increased stores level/ ranking

Support and collaborate with partners and team members to exceed goal

Support Market Area with audit preparation

Support Market area with new team member development

Top 20 Compliance and Risk Met store in SF Bay Region

Top 20 Customer Satisfaction Store in SF Bay Region

Professional Experience

Wells Fargo Bank & Co

AVP, Executive Assistant/ Office Manager/ Project Coordinator 04/2011 – Present

Provide top-notch assistant with experience coordinating office management and special projects with a high degree of efficiency. Serve as point person for managers, sales teams, clients, and vendors to ensure proper lines of communication. Maintain excellent communication skills, problem resolution abilities, and a high-level of confidentiality.

Collaborate with departmental managers on weekly postings for master reports.

Coordinated projects and events exercising ability to improvise, improve procedures, and meet demanding deadlines.

Direct business relations and distribution of company literature to stimulate client interest and sales leads.

Facilitate the accurate and timely writing, editing, and preparation of final copy from draft to distribution.

Liaison between all impacted departments to ensure proper communications and reporting practices.

Manage capital purchases, direct vendor relations, generate and maintain equipment tracking records.

Organize the details of special events, travel arrangements, corporate agendas and itineraries.

Plan and coordinate corporate luncheons, and develop presentations for related on-site and off-site meetings.

Prepare and maintain weekly attendance and annual vacation records on 15 departmental employees.

Process monthly expense reports reflecting supporting documents and budget code indexes.

Provide executive-level administrative support to the Executive Vice President of Global Banking

Wells Fargo Bank & Co. 04/2003 – 04/2011

AVP, Store Manager

Achieving every team member maximizing Incentive Compensation

Control and manage to Budget/ NIAT

Create vital sales and service organization

Create, train and coach a successful sales team through the development of staff as a competitive advantage

Develops and administers budgets, business development goals and objectives, staffing models, schedules and performance standards.

Direct Consumer/ Business Customer Portfolio Management

Form a customer centric environment

Growth in Over the Counter transactions

Highly focused and result-oriented in managing complex, deadline oriented operations; able to identify goals and priorities and resolve issues in initial stages

Increase customer deposit

Manage retail sales, service and compliance function

Promote teamwork with partners and other corporate departments

Provide customers with complete financial services to result in great market share, wallet share and profitability

Responsible for effective marketing and managing various promotions/projects

Responsible for effective staff salary administration and rewards

Work with Senior Managers around Business Plan/Development

Wells Fargo Bank & Co 09/2000-04/2003

Service Manager

Created, trained and coached a successful service and referral team

Demonstrated capacity to provide comprehensive support for Store Manager; excel at Scheduling meetings, coordinating travel and managing all essential tasks

Ensured compliance with audit and operational regulations and guidelines

Established and sales referrals and service goals

Managed and ensured prompt and efficient transaction processing

Proven track record of accurately completing research, reporting, information management, and marketing-support activities within demanding time frame

Responsible for effective salary administrations and rewards

Responsible for effective staffing to maximize resources and achieve service and sales goals

Worked with Senior Managers around Business Plan/Development

Wells Fargo Bank & Co 11/1999-09/2000

Personal Banker

Cross-sell financial and credit products by acquiring 100% of the customers’ business

Developed and maintained relationship with Wells Fargo Partners

Identified sales opportunity through profiling tools

Made outbound sales and service calls

Managed customer portfolio and relationship

Sold retail banking products and service to customers and prospects

Wells Fargo Bank & Co 09/1997-05/1999

Teller

Identified and made sales referrals and cross-sold bank service and products to bankers

Processed customer transactions within established guidelines

Processed other teller transactions such as Safe Deposit, Merchant teller transactions, ATM processing, bonds, coupons, foreign currency and night drop.

Provided excellent customer service

Education

B.A. in Psychology, San Francisco State University, 1999

MBA, University of Phoenix, In Progress

Community Involvement

Financial Literacy Education for nonprofit organizations

Board Member, Gum Moon/ Asian Women’s Resource Center

Various Volunteer Programs @ Children’s Hospital, Glide Memorial, Goodwill, Humane Society, Red Cross, SPCA, UCSF

Industry Related Skills

Extensive Experience with MS Office Suite of products & Adobe

Various Smart Phones and tablets

Various OS Window 95, Window 98, Window 2000, Window XP, Windows Vista, Windows 7

Wells Fargo Programs

ART, Concur, eProcurement, eSO, Staff Management, Comp Express, Online Recruiting, PTO tracking, and Annual Compliance tracking

Store Portal, Risk Data Mart, Minding the Store, Online Recruiting, Staff Management

Store Vision Teller (SVT), Hogan, Store Vision Platform (SVP), Click2Staff, Time Tracker, WEBTIME

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