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Customer Service Administrative Assistant

Location:
United States
Posted:
March 08, 2011

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Resume:

Career Summary

Professional and detail-oriented office administrative assistant with proven experience providing oversight of daily office functions and administrative support for a company including:

• Compiling reports, troubleshooting basic IT problems, and greeting clients as a professional face of company.

Education

Lewis and Clark College, Portland, Oregon, BA Degree

History major, 12/15/05, GPA: 3.3 SAT: 1380

Experience

Cedar Management Consulting: Chicago, IL June 2008- December 2010

Office Manager

Revolutionized and streamlined the day-to-day operations of a start-up consulting firm

• Established long term disability, medical, dental and retirement benefit, shopped for cost-effective quotes, obtained executive approval and obtained funds to pay monthly premiums

• Plan and tracked the expenses of two senior directors in addition to managing an office budget of $5,000

• Supported the senior management team with background research and debriefing on key clients

• Formatted, proofed, bound and delivered final presentations containing sensitive materials for top international entities including Mitsubishi, the Italian Trade Commission, and Handy & Harman

B.C. Ziegler & Company: Chicago, IL February 2007-April 2008

Administrative Assistant/Office Manager

Provided critical support for a team of 100 employees ranging from managing to expenses to planning events

• Ordered all office supplies including vending, kitchen and computer supplies

• Facilitated an office move from a half floor office to a two floor office and office expansion from 50 to 100 employees Set up the mail room, unpacked office supplies, set up and organized the kitchen, and unpacked offices for four bankers, unpacked library of official statements

• Scheduled meetings, set up coffee and refreshments, ordered food and distributed meeting materials

• Planned company’s summer outing, researched venues, created a budget, sent out invitations, tracked the guest list and obtained funding

Bacon’s Information: Chicago, IL August 2006-February 2007

Administrative Assistant

• Served as the first point of contact and face of the company, greeted visitors, provided refreshments, answered a five line phone system

• Provided customer service by email, tracked all customer service requests via spreadsheet, trained in troubleshooting for all of the company products

US Embassy: Nairobi, Kenya June 2002-July 2002

Consular Assistant July 2001-August 2001

• Established a tracking system for visa appointments made by email

• Batch processed 25 to 50 passports that had been approved for visas

• Provided customer service to people with questions about the visa application process

Computer Skills

MS Office Suite including MS Word, Excel, Access, PowerPoint, Strong Familiarity with Google Docs,

Type 65 WPM



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