Direct Sales / Sales Management

DIRECT SALES > SALES MANAGEMENT > SALES FORCE TRAINING

~ Excel in Intensely Competitive Markets and High-Dollar, Complex Sales Settings ~

Consultative Sales ... Sales Force Recruitment & Training ... Solutions Selling ... Field Sales Management ... Customer Relations ... Marketing & Lead Development ... Sales Training Programs ... Retail Management

Award-winning direct sales, sales training, and sales management professional with 15+ years of success driving top- and bottom-line growth. Proven results hiring, training, and leading high-performing sales teams of up to 50.

> Posted individual sales records and rose quickly to Field Sales Manager role at Sears Home Improvement.

> Trained dynamic sales teams and played key role in rise of Sears sales office to #1 ranking nationwide.

> Won formal recognition for excellence in training of new managers and sales teams at both Domino's and Sears.

> Boosted retail sales as marketing promoter, earning early selection to Domino's retail manager training program.

> Advanced rapidly to become one of premier Domino's franchise's youngest, highest-performing store managers.

> Captured numerous regional and franchise-wide "Store of the Period" sales volume and profitability awards.

Quick Study ... Resourceful Problem Solver ... Outstanding Communicator ... P&L Focus ... Natural Business Acumen

PROFESSIONAL EXPERIENCE

SONIC CORP.

Belmont, North Carolina

2012 - Present

CREW TRAINER

Provide training and guidance for new or reassigned team members regarding order fulfillment, food preparation processes, task prioritization, food handling and storage safety, and clean-up/closing procedures. Perform food preparation and other duties as needed in fast-paced, often short-staffed operation.

* Quickly trained completely uninitiated recruits, bringing new crew up to speed in very short time.

* Delivered high quality and performance described by GM as "best ever seen" at that location.

B-DRY

Louisville, Kentucky

2010

SALES CONSULTANT

Recruited and selected personally by president to manage sales territory spanning Carolinas for this 50-year-old waterproofing company. Conducted in-home sales consultations, wrote up and submitted contracts and blueprints, and delivered pre-/post-sales customer service. Identified and explained complex moisture and structural foundation problems to prospective customers, and documented/diagrammed detailed solutions to ensure customer understanding and proper installation. Networked intensively with other professionals to match customers' needs to right solutions.

* Completed intensive, complex training in highly technical products, quickly and in sink-or-swim environment.

* Made sale on first independent customer call, and maintained solid 25% net close ratio on qualified leads.

SEARS HOME IMPROVEMENT PRODUCTS & SERVICES

Washington, DC

2004 - 2009

FIELD SALES MANAGER (2005 - 2009)

SALES REPRESENTATIVE (2004 - 2005)

Recruited as Sales Representative, quickly out-performed associates with much more experience and seniority and earned promotion to Field Sales Manager, supervising sales team of 25-30 and 50+ indirect reports within just 16 months. Position responsibilities included hiring/conducting in-office training of sales reps, and riding with, training, and motivating team in field. Served as right hand to Metro Sales Manager, maintaining smooth office operations, distributing assignments, dealing with customer complaints/inquiries, reviewing all paperwork, and generating sales call reports.

* Sold 4 out of 5 contacts in first week in field: Hit ground running after just 6 hours of training covering only one of 3 major exterior product categories-ran leads and sold windows before having laid eyes on them.

* Won numerous awards for Sales Representative of the Month and excelled in all metrics: Exceeded average sale size by 36%, earned reputation for ability to win huge sales (up to $55K), consistently posted "Net Close" statistics of 34-35% versus targeted 20%, and achieved one of highest "Dollars per Lead" metrics company-wide.

* Identified, recruited, and developed top sales talent as Field Sales Manager: Brought in and mentored/trained multiple high-performing sales representatives, including #1 Sales Rep in Region for 2007.

* Created full-fledged sales training program: Expanded 6-hour overview to full 2-3 week sales training course, and served as sole instructor for new hire classes.

* Instituted highly successful cross-training program: Approached District Sales Manager for Interior Division with strategy to leverage cross-selling opportunities of sliding doors and garden windows, and developed/led training course which was videotaped and adopted as basis for windows training throughout district.

* Played key role in capture of numerous awards for #1 Sales Office in country: Provided training, field sales leadership, and sales operations improvements driving office to set records each month and entire year in 2006.

DOMINO'S PIZZA

Clemson, SC

2003 - 2004

GENERAL MANAGER

Recruited to supply in-depth knowledge of Domino's store management developed in premier Team Washington franchise to help launch new franchise in South Carolina. Chartered initially to manage busiest of first 3 acquired stores, and then assume role as District Supervisor.

* Posted store's all-time record day at 25% over previous year's sales.

* Recruited staff, and trained drivers and in-store staff. Hired Marketing Director and Training Driver for store.

DOMINO'S PIZZA -- TEAM WASHINGTON

Washington, DC

1995 - 2003

STORE MANAGER

Starting at age 15 as marketing promoter, boosted sales through tireless effort and design of high-impact marketing/promotion materials. Outstanding performance earned early entry at age 17 into management training program.

Completed MIT (Manager-in-Training) program and accepted responsibility for first store at Seminary Place in Montgomery County, Maryland, as one of organization's youngest managers. Managed 4 different stores from 1997 to 2003, with full P&L responsibility for daily operations, financial management/banking, staff and driver hiring/training, ordering and inventory management, and maintaining corporate standards. Trained and mentored future managers.

Performance Highlights:

* Earned promotion in only one month from first store assignment to higher volume store.

* As Manager of Wheaton, Maryland store:

-- Captured Regional Store of the Period three times.

-- Won Team Washington Store of the Period twice.

-- Raised profits by $25,000 for 2000 versus 1999.

-- Increased sales 4% over 1999.

* As Manager of Franconia Road, Virginia store:

-- Won Regional Store of the Period.

* As Manager of North Old Town, Alexandria, Virginia store:

-- Routinely posted profits exceeding those of corresponding previous year reporting period.

-- Awarded Golden Whistle award for excellence in training new store manager.

EDUCATION AND TRAINING

Diploma, Hayfield High School, Springfield, Virginia, May 1998

ServSafe Food Handler Certification

(recognized by International Food Safety Council)

August 1998; re-certified April 2002

Direct Sales and Management Training, Sears Home Improvement

Retail Management Training, Domino's Team Washington

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