Administrative Professional

JEANNETTE TEXIDOR

***********@*****.*** **** PINEWALK DR. N, UNIT #323

561-***-**** MARGATE, FL 33063

SUMMARY OF QUALIFCATIONS

Top-notch administrative support professional experienced working in fast-paced environments demanding strong organizational, technical and interpersonal skills. Diligent, detailed-oriented and resourceful in completing projects; able to multi-task effectively. Highly trustworthy, ethical, discreet and committed to superior customer service. Confident and poised in interactions with individuals at all levels.

OFFICE SKILLS

• Proficient in Microsoft Office Suite(Word, Excel, Outlook), Delphi, Opera

• Experience with the following databases: Act!, Unibiz R2, Accpac, Delphi and QuickBooks

• Typing – 75 wpm, strong analytical & organizational abilities & a team player

EDUCATION- Associates Degree LaGuardia Community College, 2005

LANGUAGES- Fluent in speaking and writing English and Spanish

EMPLOYMENT

Conference Services Coordinator 2/2010 - Present

Fairmont Turnberry Isle/ Turnberry Isle Miami Miami, Fl

• Maintaining highest levels of customer service while demonstrating a friendly and cooperative attitude by responding to numerous phone calls and emails with new meeting requests

• Identifying booking conflicts or potential booking conflicts, suggesting solutions

• Conferring with clients before, during and after their events, maintaining a positive relationship and responding to inquiries and requests in a timely manner

• Communicating to all relevant internal departments and subcontractors the specific needs of the client, both in advance of and during the course of meetings

• Carrying out daily "call-arounds" for next-day events, getting final confirmation of the meeting's time, number of participants, Audio Visual presentation materials, room set-up, etc

• Checking that meeting rooms are set-up correctly, with the proper equipment and amenities, prior to the start of meetings

• Handling meeting room bookings, utilizing the reservation system and focusing on the strategic assignment of meeting space so as to maximize utilization

• Sending initial confirmations in connection with bookings and following up at specified intervals prior to the event to confirm the current status of the meeting, the accuracy of participant counts, the need for special equipment, etc

• Effectively addressing and resolving client and customer concerns and/or complaints

• Demonstrating flexibility in satisfying customer demands in a high volume, production environment

Executive Assistant 3/2009 – 2/2010

Sancilio & Company, Inc. Palm Beach, FL

• Provide executive-level administrative support to CEO of a major pharmaceutical company

• Manage all executive administrative tasks including scheduling meetings, conference calls and arrange travel.

• Assist in development of executive level reports and presentations.

• Manage CEO & Vice President calendar in Outlook

• Assist in development of executive level reports and presentations

• Handle sensitive and confidential information with discretion

Office Manager 7/2007-12/2008 Abigail Kirsch at Stage 6 Brooklyn, NY

• Created weekly schedule for administrative staff and concierge staff

• Assisted in Human Resources administrative & management functions: hiring, coaching and counseling and conducting performance evaluations, new hire paperwork, associate events, paycheck stuffers, benefit enrollments, associate accident reports & workers compensation reports

• Managed and coordinated the timeliness of all daily office duties including contracts, event orders, payment notices / deposit processing, cancellations, seasoned team distribution, operations and sales reports distribution

• Responsible for procurement of all office supply needs as well as the maintenance and repair of all office equipment

• Responsible for overseeing all client correspondences: Thank you letter, payments notices, marketing mailings and questionnaires

• Managed and updated all menus and final menu packages

• Used Delphi to detail menus, merge documents, input & update client data, create/administer daily and weekly reports, as well as lead source

Administrative Assistant 2/2007–7/2007 Arena Cleaning Group New York, NY

• Provided executive level administrative support to CEO of international cleaning company

• Managed all executive administrative tasks including scheduling meetings and conference calls

• Assisted with telemarketing phone calls and follow up calls to potential clients

• Researched and created client database

• Responsible for daily online banking, bank reconciliation, processing payments to vendors and processing invoices for accounts receivable

• Managed and coordinated the timeliness and accuracy of all daily office duties

Professional Services Assistant 1/2006 – 12/2006 Realtors Association West Palm Beach, Fl

• Managed course/programs registration, collection fees, sign-in sheets, record keeping, continuing education certificates, participant databases & new member orientation classes

• Assisted with the communication aspect of program materials

• Managed on-site classroom including setup, AV, hospitality service and clean up

• Maintained security and storage of all equipment and materials

• Maintained professional services calendar & content on two websites for professional development and international operations

• Managed and coordinated use of conference center

• Maintained website for professional development and international operations

Personal and professional references will be provided upon request.

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