Chat operator/phone operator

Dawn Chamberlin

E-mail: *********@***.***

OBJECTIVE:

To expand my knowledge and broaden the horizon for more advanced opportunities.

PROFESSIONAL EXPERIENCE :

Customer Service Representative

CSC, Rensselaer , NY 2006- Present

• Answer incoming calls from Providers and members regarding their benefits and eligibility

• Handle members concerns with care and guidance

• Understand and provide benefit information including comprehension of the plan to determine patient eligibility

• Provide information on authorizations on approved eligibilities

• Record payments and requests

• Relay information on differences between co-pays, out-of-network expenses, non-plan allowance, etc

Teller

Trustco Bank, Albany , NY 2004-2006

• Assisted Customers with daily banking transactions

• Proofed cash drawers

• Reset and managed security cameras

Data Entry

Affiliated Computer Systems, Albany , NY 2000-2004

• Updated and processed all child support payment for the State of New York on a

• windows based program

Supervisor/Customer Services

Secrephone, Schenectady , NY 1996-2000

• Supervised a team of 10-20 employees.

• Answered Multiple phone line processing incoming and outgoing calls

• Scheduled work shifts for a staff of 20-30 employees.

• Assisted the manager with daily operations

• Provided crisis support to clientele

• Provide call statistics and several reports to management when requested

EDUCATION:

Rensselaer Junior-Senior High, Rensselaer , NY

A&H Training Corporation: Course in Medical Transcription

COMPUTER EXPERIENCE:

MS Word , Outlook , Word Perfect , Lotus Notes , Cacti , MMC2020 , PEGA , Facets , IEX Agent Web Station

REFERENCE UPON REQUEST

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