Executive Management, Sr. Project Engineer

Email: ***********@*****.***

CAREER PROFILE

Over fifteen years experience in Power Supplies, Product Design, ATE, Systems Applications and Programming, Instrumentation, Communication, Technical Sales Management and Customer Satisfaction roles.

Excellent presentation and communications skills, experience progressing through positions of increasing responsibility to a senior sales management and engineering positions.

Proven experience in developing and implementing comprehensive detailed business plans and programs; experience in strategic sales planning with a successful record for tactical implementation of those plans. Have also been involved with product development and have performed cost analysis on competitive products to forecast markets.

Responsible for ensuring the key operations units run efficiently and coordinate effectively with sales, marketing, and technical units; providing operational and planning discipline to push operating units to beat their financial targets; and managing the services.

PROFESSIONAL EXPERIENCE

AeroVironment, Inc, Los Angeles, CA.

Manufacturer of efficient electric vehicle test and industrial charging systems for developing, testing and integrating fuel cell and hybrid battery energy systems for a variety of applications. These systems are grid-tied, DC and AC power processing equipment for development activities associated with advanced power and alternative energy storage and renewable energy systems.

Customers: SAIC, BYD Motors, TATA Motors, Hyundai Motors Company, Harbin University, Ford Motor Company, General Motors, Government agencies, Tier 1 and 2 accounts

Sr. Customer Services Manager, 05/10 - Present

Developed and managed all facets of customer relationship management (CRM), participating in the resolution of customer concerns by defining and developing a customer contact strategy.

Provide leadership and direction for the deployment of worldwide post-sales services and support to clients/customers.

Direct the coordination of technical and administrative support activities including, repair, preventative maintenance and engineering change upgrades.

Liaises between customers, manufacturing, sales, field service, order processing and finance to resolve cross functional issues.

Negotiate service level agreements with 3rd party providers as well as parts consignment agreements

Developed installation, service and training programs for the diagnosis and repair of sophisticated systems

Director of Business Unit, 05/06- 5/10

Manage business unit processes and practices to ensure that programs are aligned with company business goals and objectives.

Developed annual operating plans that supported the corporate growth plans and fiscal objectives and managed all cost activities in order to optimize a 5 million dollar P&L.

Responsible for the development and implementation of strategic plan which focused on new market sectors and aligned with company's goals.

Established and manage partner relationships and sales results to achieve corporate sales and profitability targets.

Supported division marketing with product and market-related documentation and programs.

Responsible for customer growth and development while identifying, establishing and cultivating partnerships to help advance our strategic positioning.

Accountable for total sales results, marketing, and product and service requirements for all our global partners.

International Business Development Manager, 08/05 – 05/06

Responsible for developing Asia and Western United States territories, while assisting company representatives in targeting accounts and penetrating new markets. Selling bi-directional Power Cycling and Automatic Test Systems (ATE).

Accountable for generating new business and opportunities for test equipment in International and Western United States markets. Exceeded sales quota the first year of employment by 20%.

Traveled throughout Asia visiting sales representatives and perspective customers giving technical presentations and assisting current customers with the operations and testing methods of the equipment.

Responsible for hiring, supervising and managing International and Western United States sales representatives.

Coordinated and attended international trade shows, and conferences.

Screening Systems, Inc, Aliso Viejo, CA

Manufacturer of environmental stress screening products for highly accelerated life testing and stress screening (HALT / HASS) applications, using 6 Degree of Freedom (6DoF) vibration tables and rapid thermal ramp rate chambers. These systems find latent defects, design flaws, reduce infant mortality rates and increase robustness of the end product.

Customers: Raytheon Systems, Northrop Grumman, Boeing, US Navy, Cisco Systems, Hewlett Packard, Astec, Cherokee International, St. Jude Medical Center and Honeywell.

Sales Applications Engineer, 02/02 – 07/05

Accountable for generating business and opportunities for environmental stress screening ATE equipment in International and Western United States markets. Exceeded 5M sales quota the first year of employment.

Traveled throughout the Western United States and the Far East visiting sales representatives and perspective customers giving technical presentations on the theory of vibration technology and assisting current customers with operations and testing methods of the equipment.

Attended trade shows throughout the United States, in charge of setting up and coordinating activities at the company’s trade show booth. Responsible for talking to potential customers on the theory of stress screening and generate quality leads.

Managed customer database in SalesLogix™, used the database to generate weekly sales activities, manage all sales correspondence, create formal sales quotes and forecasting reports.

Assisted in setting up and responsible for overseeing a joint venture with a large thermal chamber manufacture in the United Kingdom.

NH Research Inc., Irvine CA

Manufacturer of DC and uninterruptible power supply testers and DC electronic loads. This type of automatic test equipment (ATE) and power test instrumentation is used for electronic manufacturing test applications.

Customers: Sanmina, Solectron, Ascom, IBM, Power One, Samsung, Shindengen

International Sales Manager, 01/00 – 12/01

Accountable for generating new business and opportunities for automatic testing equipment in the international markets.

Increased revenues from 2 million to 3 million during an economic slowdown, by generating sales and marketing tools to help the independent representative target specific industries to promote the products effectively

Responsible for hiring, supervising and managing international sales representatives and in charge of customer accounts worldwide. Created and implemented sales tools and strategies to assist reps in closing sales.

Project manager for several software and hardware upgrade programs. Designed custom test programs, written in Visual Basic, and test fixtures for specific needs and for complete turnkey packages.

Traveled extensively in the Far East visiting sales representatives, current and perspective customers to demonstrate new software and equipment. Presentations were directed toward high-level management personnel and engineers.

Successfully developed and coordinated annual international representative meeting. Prepared sales and support PowerPoint™ presentations for sales meetings.

Updated customer database in Goldmine™ with current data and system information and created forecast sales reports to help scheduling production builds.

Globtek Inc., Northvale, NJ

Manufacture of primary circuit components and power cords for the OEM market. Products included Switch Mode Power Supplies (1-300watts), AC/AC & AC/DC adapters, motors and electronic components.

Customers: Compaq, Hewlett Packard, Solectron, Siemens, Abbott Labs.

Sales Engineering Manager, 1/95-11/99

Supervised and managed major customer accounts from the design and development to the delivery of the product to the customer. Designed new products to meet market and customer’s changes.

Specified power supplies, power systems and specified primary circuit components (fans, motors, batteries, electrical components, etc) to a worldwide customer base.

Recommended power supply circuit modifications to meet customer’s requirements while maintaining safety agency and EMC specifications.

Worked directly with Far East manufacturers in developing effective international relations utilizing various management techniques to maintain productive relationships and negotiations.

Managed 6 sales engineers and was accountable for meeting monthly sales quotas. By implementing various training and support methodologies I was able to increase sales from $12 million to $18 million dollars.

Oversaw the application of power supply designs to all safety agencies including UL, CSA, VDE, TUV, and MITI for consumer, ITE and medical products. Successfully implemented regulations, procedures and developed quality manuals to prepare company for obtaining ISO 9000 approval.

Worked with factories in the Far East and set up production lines for manufacturing of electronic components. Used Project Management principles and tools, MS Project, to control the project.

Designed sales and quotation databases to assist sales personnel and management in tracking and evaluating pricing and industry trends for the complete product line. Used ACT database to track customer accounts.

Actively prospected and cold called new accounts and worked with sales representatives on new and existing accounts. Exceeded first year sales quota by 15% and surpassed sales quotas each additional year.

EDUCATION and CERTIFICATION

BSEE, Fairleigh Dickinson University, Teaneck, NJ

Project Management Certification, November 2001

PROFESSIONAL AFFILIATIONS

Member, Project Management Institute

Member, Institute of Electrical & Electronic Engineers

Member, Aerospace & Electronic Systems Society

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