Career Driven
Resume:
Alison R. Booth
Tukwila, WA 98188
************@*****.***
OBJECTIVE
Seeking a challenging and rewarding position that utilizes my skills in Hospitality Management and offers career growth.
SKILLS
Certified in System 21 and OnQ reservation systems, and DELPHI.
OnQ R&I Management, Certified Hilton HHonors Manager
Completed training in Hospitality Information Systems and Servsafe courses.
Outstanding customer service skills. Reliable, friendly, and efficient.
Nominated for Hilton Spirit of Pride and CARE Manager of the Quarter.
EXPERIENCE
Hilton Seattle Airport and Conference Center 1/09-Present
Assistant Director of the Front Office
-Guest Assistance, problem resolution, guest correspondence
-Manage Front Office and Bell staff (scheduling, payroll, corrective action)
-Communicate information from all departments with Front Office Staff
-Assist with Budget and Forecasting
Embassy Suites Lake Tahoe Hotel and Ski Resort 9/06-1/09
Night Manager/Hilton HHonors Manager
-Manager on duty during swing shift.
-Handle all guest assistance and emergency issues at night.
-Complete insurance claims and security issues in a timely manner.
-Assist with Budgeting, Forecasting, Quality Assurance, Key Control, Loss Prevention and Internal Audits.
Doubletree Hotel San Jose, CA 6/02-9/06
Guest Service/Hilton HHonors Manager 2/05-9/06
-Emphasis on service and customer relations (focus on VIP guests)
-Payroll, recruiting, and scheduling for Front Office department (30+ employees)
-Guest assistance and problem resolution.
-Developed new hire training program.
Front Office Supervisor 9/03-02/05
-Maintain records of company vehicles.
-Directs staff on proper procedures.
-Improved concierge service with updated maps, guides, and local area information.
-Liaison between agents and management.
Sales Administrator 3/03-09/03
-Conduct site tours and assisted with sales calls.
-Generate correspondence, group resumes, contracts, and reports.
-Maintain Delphi system.
-Arrange filing system within the department.
Front Desk Agent 6/02-3/03
-Communicated well with a diverse group of customers.
-Established goals to achieve the highest guest satisfaction.
EDUCATION
Bachelor of Science Degree in Hospitality Management, 5/03
San Jose State University, San Jose, CA
ORGANIZATIONS
Silicon Valley Concierge Association, 2003 - 2006
Hospitality Management Club, 2002 - 2003
Delta Gamma Sorority, San Jose State University, 1999-2003
ACTIVITIES
Delta Gamma Sorority, SJSU 9/99- 05/03
Vice President Programming, Director of Fundraising
International Hospitality Celebration, 2003
Director of Silent Auction Committee. Generated donations from over 150 businesses to fundraise for the Hospitality Department. Networked with other Hospitality Associations.
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