Customer Service Sales

Location:

Posted:

March 18, 2012

JERRY FERGUSON

************@*******.***

201-***-**** (C)

OBJECTIVE:

To obtain a rewarding position within a company where I can utilize my well rounded sales and finance skills.

EXPERIENCE:

CHASE BANK Personal Banker 04/07 – 07/10

• Managed customer accounts; opened, closed and serviced accounts.

• Advised clients to investment options and made recommendations about products/services the bank offered that best suited customer.

• Resolved customer problems and unwarranted issues; ie: account overdrafts.

• Scheduled appointments with clients and processed loans.

• Oversaw Domestic and International wire transfers

• Handled all ATM responsibilities including its settling, counting down and replenishment.

• Responsible for the affiliation of new clients to the company and generated new leads.

3T FAMILY Manager 07/06 – 04/07

• Assisted in the monitoring and controlling profitability objectives of store.

• Drove sales by delivering exceptional customer service

• Processed all inbound merchandise shipments and in-store price changes.

• Ordered regular and promotional merchandise.

• Delivered deposits and secure change obtained from the bank.

• Administered, monitored, and reacted to Internal Loss Prevention programs and systems.

• Trained employees in sales techniques and customer service

BLOCKBUSTER Customer Service Rep. 11/05 – 03/06

• Handled all customer service grievances.

• Assisted customers with new membership inquiries.

• Stocked shelves with merchandise.

WASHINGTON MUTUAL BANK Bank Teller 01/03 – 06/05

• Performed monetary transactions for clients.

• Handled client account inquiries.

• Referred banking products to clients at their request.

EDUCATION:

Kingsborough Community College Brooklyn, NY

Undergraduate Sept 98-May 99

Major: Business Management