Alanna Brooks

*** * ******* *****, **** , PA ****3

717-***-**** Mobile

vhb7ai@r.postjobfree.com

Objective Seeking a Full-Time Administrative Office Position

Professional Experience

Collection Specialist

New World Pasta, Harrisburg, PA Oct 2009- Dec 2009

• Short Term Project

• Business to Business Collections

• AS400

• SAP

• Data Entry

• Customer Service

• Phone Etiquette

Collection Specialist

Telepacific Communications, Las Vegas NV 89110 Aug 2007- May 2009

• Business to Business Collections

• Call Center Environment

• Heavy Inbound and Outbound Calls

• Handling Disputes

• Payment Arrangements/Phone Payments

• Customer Service

• Phone Etiquette

Corporate Collection Specialist

Omnicare, Inc. Corporate Headquarters, Covington KY 41011 Jan 2005- Aug 2007

• Pharmacy Front End Collections

• Insurance Verification

• Monthly Cash Analysis

• Heavy Skip Tracing (LexisNexis)

• Heavy Communication with Power of Attorneys

• Phone Etiquette

• Medical Terminology

Cash Entry Specialist

Comprehensive Cancer Centers of NV, Las Vegas NV 89110 Jan 2003 – Jan 2005

• Payment Posting

• Adjustments

• Medical Terminology

Medical Biller

Digestive Disease Specialists, Las Vegas NV 89110 Jan 2002 - Jan 2003

• Medical Terminology

• Insurance Verification

• Insurance Re-bills

• Authorizations

Payment Poster

Internal Medicine Associates Nov 2001 – Jan 2002

• Payment posting

• Adjustments

• Medical Terminology

• Filing

Education

Academy of Healing Arts, Las Vegas NV

Certificate of Medical and Business Technologies 2001

References furnished upon request

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