Manager Customer Service
Resume:
Roy Nelson
St. Petersburg, Florida 33714
**********@***.***
Work Experience
Maintenance Manager 09/2010 - 08/2011 M & N Plastics Inc. Plant City, Florida
• Introduced a Work Order program to monitor equipment repairs time of repairs, and materials used. Introduced a PM Program to take the maintenance of the equipment from a Reactive system to a more controlled PM Maintenance program. Key member of Safety committee, writing Sop's, Emergency Action Plan, Hazard analysis reports, and helping improve the Safety mentality of all employees with continuous enforcement.. Committee Facilitator of Product Safety team, performed internal audits for safety and product safety to ensure procedures were followed and started corrective action reports to correct findings.
Operations Supervisor 03/2009 - 09/2010 M & N Plastics Inc. Plant City, Florida
• Supervise 12+ Machine operators in the production of plastic lids for the food industry. Maintain GMP, Train associates in the Safe operation of thermal forming equipment:. Maintain production, quality, and safety standards as required to uphold company policies. Discipline as needed, wrote Sop’s, Maintained MSDS books and trained all personnel on use.
Maintenance Mechanic 8/2007 - 9/2008 TSE Industries Inc, Clearwater, Florida
• Performed preventive maintenance on Rep injection presses, hydraulic compression presses, and extruders to meet and exceed production requirements. Performed emergency repairs on equipment and building to maintain production, maintenance and repair of company fork trucks.
Manufacturing Supervisor, Rubber Products 8/2002 - 8/2007 TSE Industries Inc., Clearwater, Florida
• Supervised approximately 25 associates in the production of industrial rubber products. Created a team environment by cross training and utilizing associates from all sections of the company. Provided Guidance and Training to machine operators in the safe operation of injection and hydraulic presses. Scheduled associates to equipment and jobs, to meet and exceed customer expectations. I was a certified fork truck operation trainer.
Assistant Area Manager 1/1994 - 4/2002 West Pharmaceutical, Saint Petersburg, Florida
• Responsible for entire manufacturing facility when Manager was not available, ensured employees followed company GMP and ISO requirements, and scheduled associates to equipment to meet job orders. Trouble shoot poor running products or equipment and resolve problem by what ever means possible. Monitored all departments to maintain a safe work environment, providing positive and negative reinforcement as required. Facilitated numerous TQM committees to improve processes and production.
Warehouse, Shipping and Receiving 7/1994 - 9/1996 Auto Radiator, Saint Petersburg, Florida
• Shipped product using UPS, Fed Express, and LTL truck lines, stocked shelves, maintained monthly inventory, and maintained warehouse housekeeping.
General Manager 10/1990 - 10/1993 Spandeck Inc., Clearwater, Florida
Custom fabrication and welding of ornamental stainless steel railings for the boating industry. Manage operations including hiring, training, and supervising staff, purchasing of materials, customer service, shipping and delivery of product to customers and full customer service , including measure patterns, deck angles, and design railings to meet their parameters.
Production Manager 1/1982 - 9/1990 Marailco/Johnson Sails, Pinellas Park, Florida
• Started as a floor associate, fabricating accessories for the RV and Marine industry. Promoted to Floor Supervisor responsible for customer prototypes from supplied measurements or drawings. Responsible for set up of Trade show displays in the US and manned booths to answer technical questions regarding product line. Promoted to Production Manager, responsible for all manufacturing operations, RV, Marine, stainless steel welding dept, purchasing of supplies, and performing customer quotes.
Education 3/2007 - 3/2007 Coaching the Lift Truck Operator, Tampa, Florida
• Fork lift operation Trainer By Hillsborough County Safety Council
• 6/2002 - 6/2002 Roadmaster Truck Driving School, Tampa, Florida
Graduated at the top of class with a GPA of 98%. Received and maintain a Class A CDL with Tanker endorsement
• 1985 - 2000 Saint Petersburg College, Saint Petersburg, Florida Some College
• Completed 36 hours of Primary and Business related courses. Seeking an Associates degree in Business Management
• 8/2000 - 10/2000 University of Akron, Akron, Ohio Certification
Completed course in Rubber Technology sponsored by the Rubber Division of the American Chemical Society
• 12/2001-12/2001 Rockhurst University Continuing Education Center Certificate
How to Supervise People for Newly-Appointed Managers and Supervisors.
Creative Leadership Crash Course
• 10/2005 Skillpath Seminars Certification
Dealing Effectively With Unacceptable Employee Behavior
Affiliations
• 1/1983 - Present Florida Blood Service
21+ gallon Blood Donor and 1 time Bone Marrow donor
• 3 yr member NRA
Skills
• Previous supervisory experience with a demonstrated ability to manage 25+ employees and lead small teams
• Strong interpersonal, communication (written and oral), organization and supervisory skills
• Highly motivated team player possessing a continuous improvement mindset
• Hands on management style
• Experienced with Microsoft Outlook, Word, Power Point, and Excel
• Experience with General OSHA regulations, ISO, HACCP, GMP’s, A.I.B and internal and external customer audits.
• Metal fabrication: approximately 20 yrs in building roll cages for race cars, railing for Marine industry, and custom fabrication
Welding experience : Mig and Tig
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