Customer Service Human Resources
Resume:
Lisa L. Cassini
Wayland, Michigan 49348
***********@*****.***
SUMMARY OF QUALIFICATIONS
Over 11 years of Human Resources experience including benefits administration and payroll processing
Versed in Michigan employment law as well as several other states
Management experience for 9 years
EMPLOYMENT HISTORY
7/2003 – 2/2012 Acrisure, LLC (f.k.a. Employment Traditions, Inc.)
Caledonia, MI
Human Resources Manager
Manage HR staff of 7 and Payroll staff of 6, oversees day to day activities, develops and administers various human resource plans and procedures, organizes, and controls all activities of the department, participates in developing department goals, objectives, and systems, rewrites job descriptions as necessary, conducts annual performance and salary reviews, develops, recommends, and implements personnel policies and procedures, conducts new-employee orientations, handles FMLA, ADA, EEO related issues, writes and places advertisements for open H.R. dept. positions, interviews and gives recommendations for new hires, establishes and maintains department records and reports, maintains knowledge of industry trends and Federal and State employment legislation and insures Company compliance, masters internal H.R. software and trains new H.R. personnel, stay abreast of new laws and trends in PEO industry and educates staff, develops professional relationship with clients which includes personnel consultation and problem solving and general customer relations and monitors staff performance with clients. Process internal corporate biweekly payroll for 200 employees. Process internal semi monthly payroll for internal producers. Assist in managing benefits enrollment, process changes for plans including 401k and flexible spending. Process employer and employee H.S.A. contributions.
Processing payroll for all corporate agencies
4/2003 – 7/2003 Employment Traditions, Inc.
Caledonia, MI
Benefits Coordinator
Benefits administration for approximately 30 PEO clients, benefit enrollment meetings, changes and annual renewals for health, dental and vision insurance, flex spending reimbursement, 401K and aflac
10/2000 – 4/2003 Rhoades McKee
Grand Rapids, MI
Human Resources Coordinator
Benefit administration for medical ins., life ins., COBRA, FMLA, 401K, Profit Sharing, Flex plan, medical reimbursement, parking reimbursement and calculation of staff PTO
Handle day to day staff issues and scheduling for secretary and administration time off, recruit, interview and screen for all staff positions, coordinate all new hire training and arrange for additional training as needed
Planning of all firm functions, luncheons and other special events
5/2000 – 10/2000 United Bank of Michigan
Grand Rapids, MI
Branch Support / Loan Servicing Department
Preparing new loan documents for vehicles, mobile homes and 2nd mortgages for all UB branches, customer service, answering phones, filing organization and bringing structure to a new department
5/1995 – 5/2000 United Bank of Michigan
Dorr, MI
Head CSR / Vault Teller
Customer service, cash handling, daily drawer balancing, money orders, cashiers checks, buying and selling canadian currency, balancing ATM, ordering branch cash, training new tellers, opening new accounts, assisting in loan closings, answering phones
EDUCATION
Wayland Union High School, Wayland, Michigan 1991-1995
Davenport University 1995-1998
PROFESSIONAL AFFILIATIONS
Member of SHRM since 2005
SKILLS
Proficient in MS Outlook, MS Excel, MS Word, Elite (accounting software), Great Plains (payroll), Adobe, Powerpoint, HR Pyramid and the Internet.
References available on request
Contact this candidate