Customer Service High School

Michelle Figueroa

***********@*****.*** 562-***-****

Skills:

• Provide great Customer Service

• Knowledge of MS Word/MS Office

• Detail Oriented

• Team Player

• Organized

• Type 40 WPM

Experience:

ING Direct (June 2010 - Present)

Sales Associate/Online Banker:

• Handle 50+ inbound calls daily relating to service, and sale opportunities

• Met sale targets each month by identifying customers needs and cross selling to new and existing customers

• Assist customers with opening accounts, bank transfers, card issues, and website/login issues

• Answer questions regarding to customers accounts or bank policies

• Used 2 to 3 systems while assisting the customer to find a solution to their problem, as well as contacting different departments for their inquiries

• Mentored new associates

Secure Message/Customer Service:

• Selected 1 of 2 employees from a group of 60 to respond to customers via email

• Gave detailed responses to customers that would write questions or complaints in a 24 hour period

• Answered a minimum of 40 emails per day

• Reported customer trends in weekly meetings

• Create new templates to send to customers

Starbucks Coffee (March 2009 - June 2010)

Barista:

• Provide and maintain “Customer Comes First” attitude by providing memorable customer service

• Completed coffee orders in customers requested time

• Worked as a team with co-workers

• Drop tips into safe every few hours

• Worked register to take coffee orders

Big 5 sporting Goods (July 2007 - March 2009)

Sales Associate:

• Customer Service/ Cashier

• Identify customers goal to direct them to the product they would benefit from

• Worked in shoe department as well as other departments that needed assistance

• Maintain Inventory

Education:

High School Diploma, Santa Fe High School, Santa Fe Springs, CA

Training: CMSE, Fast Data, AWD

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