Customer Service Representative

Tracy Ladson

*** ****** ****

Simpsonville, South Carolina 29681

Home: 864-***-**** Cellular: 864-***-****

Email: trcyladson @yahoo.com

Objective

To obtain a challenging and fulfilling position that will allow me to utilize my interpersonal skills and be an asset to my employer.

Summary of Qualifications

Over 17 years customers service; Leadership in managing office administration; 6 years of mortgage servicing experience; Ability to priorities and work under pressure; Self motivated strong initiative; Excellent communication and networking skills; Quick learner

Key Skills

Microsoft Suite; Office Etiquette; Human Resource Administration; Confidential Record Management; Policies and Procedures;

Work Experience

Loss Mitigation Specialist BB&T Mortgage, Greenville, SC 2010-2011

• Determined loan modification eligibility by reviewing income documentation and hardship letters.

• Coordinated with foreclosure and collection departments to assist qualified borrowers in avoiding or redeeming foreclosure.

• Managed the high volume of incoming calls, returned calls to clients in a timely manner.

• Ordered credit reports, BPO’s appraisals, and title reports to determine alternative to foreclosure.

• Negotiated short sales with realtors and homeowners.

Office Manager Ladson Garbage Company, Simpsonville, SC 2005-2010

• Managed the office day –to- day functions internal and external.

• Prepared invoices and statements to customers.

• Contacted delinquent customers to bring account current.

• Managed hiring and termination procedures.

• Prescreen new employees;

• Prepared proposals to generate new accounts.

• Processed weekly payroll.

Customer Service Representative Sealed Air Corporation 2000-2003

• Assisted with new and existing customers in the selection purchase of products and services

• Resolved customers concerns or complaints in a timely manner

• Strive for one call resolution

• Promote services offered to existing customers

• Facilitated daily with accounting, marketing, graphing, and shipping and receiving departments.

Senior Loan Processor Anchor Mortgage Corporation, Greenville, SC 1997-2000

• Processed FHA, VA, and conventional loans.

• Worked closely with loan officers and underwriters.

• Requested financial information from borrowers to determine prequalification.

• Ordered and reviewed credit report, title reports.

• Scheduled and prepared file for closing.

• Assist borrowers with questions and or concerns.

• Maintained daily reports and loan status.

Loan Processor Emergent Mortgage, Greenville, SC 1995-1997

• Obtained and verified all documentation for processing.

• Ordered title, credit, and homeowner insurance.

• Cleared all underwriting conditions

• Forward file to underwriting department team.

• Input data into Rhino software.

Education

Strayer University Greenville, SC Present

• Pursuing a Bachelors Degree in Health Management

• Associate Degree in Business Administration 2007

Work Force of Greenville Greenville, SC 2008

• Work Key Certification

References

Professional and personal references are available upon request.

Contact this candidate