Customer Service Management

*** ******* ******, ******, ** ***** Phone: 615-***-**** E-Mail: ***********@*****.***

Education & Certifications

• B.A. in Foreign Language, Spanish Emphasis; Austin Peay State University;

• M.Ed Administration & Supervision,; Tennessee State University

• Bilingual in written and spoken Spanish and English;

• PreK-12 Beginning Administrator License (480);

• Instructor for TEA’s I Can Do It workshop that teaches classroom management to Tennessee teachers;

• Professional License, Spanish Teacher grades 7-12 (409).

Employment History

SUBSTITUTE TEACHER, Advantage xPO Murfreesboro TN 2011-Present

TEACHER OF SPANISH, Blackman HS / Smyrna HS Murfreesboro TN 2004-2011

TEACHER OF SPANISH, Dalewood Middle School, Nashville TN 2003-2004

SALES & MARKETING, E.A. Langenfeld Nashville TN 2002-2003

TECHNICAL SUPPORT, UBS Nashville TN 2001-2002

CUSTOMER SERVICE, Metlife Insurance Franklin TN 1999-2001

Experience Highlights

Administered Credit Recovery Program (2007-2009)

Facilitated quadrupling of student enrollment in the first year, and maintained enrollment in the second year;

One hundred students successfully recovered failed semester and six week grades between 2007 – 2009;

Used this position to encourage colleagues to provide extra learning opportunities for struggling students possibly enhancing a school-wide culture of extra help for students;

Communicated regularly with parents and staff about students’ attendance and progress.

Integration of Technology

Utilized webpage to maintain communication with parents and students;

I was the first teacher at BHS to enable students and parents to check grades on-line;

Pioneered method for keeping parents informed via text messaging;

Communicate test dates, grades and positive points with parents by US mail, phone, classroom webpage, e-mail, and text messaging via my school e-mail account.

Trainer for NEA’s I Can Do It workshop on classroom management

Worked with new & struggling teachers to help them improve their teaching techniques, planning, organization, problem-solving, goal setting, communication and establishing expectations;

Worked with new teachers with diverse backgrounds and personalities;

Made myself available to participants via e-mail and followed up with participants whenever requested;

Worked with adults in this Instructor position since 2005.

Classroom Management

Initiates parental contacts via telephone, e-mail, SMS messaging, US mail to keep parents informed about their children’s progress, logging over well over 1000 contacts per year since 2008;

Conduct regular motivational conversations with students regarding the practicality of learning Spanish;

Incorporate differentiated instruction in my classroom for visual, auditory & kinesthetic learners;

Each year students write letters to a variety of native speakers, including orphans and foreign heads of state;

Featured in the Tennessean, Daily News Journal & TEATeach publication in 2005 for a real-life translation project my students did for the community.

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