Manager Human Resource
Resume:
MIRIAM BAIG
Huntington, NY 11743 ******.****@*****.***
PROFILE
An Administrative and Human Resource Assistant with demonstrated expertise in written, verbal, and technological communications, and administrative organization. Core strengths include:
Organizing and maintaining employee practices and implementing company policy through daily supportive and administrative responsibilities.
Proficiency with HRIS systems Oracle and Discoverer Review, Microsoft Word, Excel, PowerPoint, and Outlook.
Meticulously detail-oriented with solid time management and exceptional organizational, interpersonal, and communicative skills.
CAREER HISTORY
BEST BUY CO. INC – Westbury, New York 2005 – Present
GEEK SQUAD IN-HOME SERVICE (2008 – PRESENT)
UNITED SERVICES OPERATIONS ADMINISTRATOR
Support 100 remote workforce installers by providing solutions and enforcing company policy, while coordinating remote employee schedules and responding to any questions or concerns received from store-level management.
Compile, process, and submit payroll for 100 employees subject to a quarterly audit by the New York State Department of Labor.
Organize and file all paperwork received from in-home customer installations, file and maintain all employee paperwork, process and update I-9 forms.
Use Oracle HRIS to ensure that all employees are properly maintained within company systems in accordance with company, New York State, and Federal guidelines.
Organize and process employee paid time off (PTO), keep track of Family Medical Leave of Absence (FMLA), and temporary Leave of Absence (LOA).
Support employees through personal counselling, act as mediator between employees, managers, and customers. Ensure personal well-being of employees to further enhance work performance.
Awarded Best Buy Award for Administrative Excellence in September, 2010. Recognized for exceptional administrative performance over any other associate in my role across the country.
DISTRICT HUMAN RESOURCES (2010)
INTERN
Was selected as the sole intern over 25 other candidates in the district human resource department based on hard work, professional diligence, demonstration of expertise, and knowledge of administrative skills.
Shadowed Human Resource Manager to learn the necessary skills, duties, and responsibilities of an HR manager via first hand experience.
Tasks included recruitment filing, store visits, HR meetings, Employee Engagement Assessments, organizing sensitive HR paperwork, organizing interviews, Employee Practice Assessments, quarterly employee reviews.
SALES DEPARTMENT (2008)
SALES OPERATOR
Assisted customers over the phone with inquiries about products and services that Best Buy offers, directing inquiries, comments, and concerns to the appropriate departments for resolution.
MAGNOLIA HOME THEATER (2006-2008)
ADMINISTRATOR
Facilitated client service solutions for a wide range of common customer issues, such as technology installation issues and payment receipt inquiries.
Maintained the proper and required legal documentation necessary for the company to carry out home theater installations.
GEEK SQUAD (2005)
COUNTER OPERATIONS
Successfully completed high pressured short-term service goals while contributing to overall store margin budget.
Solved in-store repair requests and escalated more problematic cases to the appropriate repair technicians.
Calculated necessary steps to fulfill the store labor and margin budgets for daily, monthly, quarterly and yearly goals.
EDUCATION
Bachelor of Science,
Major in Professional Communications,
State University of New York at Farmingdale, 2010
Overall GPA: 3.88 – Magna Cum Laude
Associate’s Degree,
Major in General Education,
Suffolk County Community College, 2008
HONORS AND ACHIEVEMENTS
President’s List – Awarded to students achieving top 15% of class in ranking
High Achievement Award – Awarded to students achieving a GPA of 3.8 or above
Golden Key Honor Society – Invitation only honor society awarded to top 15% of class in ranking
LANGUAGES
English, Urdu, Punjabi
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