Field Service Technician
Resume:
Katherine Scott
Charlotte, NC 28269
Professional Qualifications
Dedicated professional with excellent interpersonal and communication skills. Varied experience with large companies, having the following competencies:
10+ years Computer Repair Experience Management Experience
5+years Printer Repair Experience 4 years Phone Support Experience
• Proven ability to handle inventory control responsibilities
• Proven ability to setup and maintain Voice Over IP networks
• Proven ability to improve customer experience
Professional Experience
Independent Contractor July 2009 – Current
Responsible for working on POS Systems, laptops, desktops, servers, and printers.
• Canon, Lexmark, HP, Dell, Xerox, Panasonic, and Ricoh Printers
• PAR POS, Squirrel POS, and QuickBooks POS
Celetex LLC / SpeedBurner Computers Aug 2011 – June 2012
Repair Service Manager / Field Technician
Responsible for managing 2 technicians in a computer and electronics repair shop. Trained other technicians and interns on proper repair and troubleshooting technics for newer devices. Responsible for maintaining proper inventory levels of replacement parts. Preformed POS system and DVR security camrea installation and repair for local business. Trained managers and staff on usage of their new systems.
Von Technologies Aug 2008 – July 2009
Field Service Technician
Responsible for traveling to restaurants throughout the US 5-6 days per week installing, upgrading, and repairing PAR, Panasonic, and IBM POS systems, Servers, and running network plus proprietary cables for the new systems. Train managers and staff on the proper usage and maintenance of the new equipment. Responsible for training new field technicians and certifying them. Work with contractors and store owners to ensure sites have everything properly setup for new system integration.
• Train new field tech’s and certify them for service readiness.
• Troubleshoot hardware and software issues from the road.
• Setup new servers and migrate profiles and permissions from older equipment.
• Train store owners and managers on usage of the new systems.
Nascent Technologies Jan 2008 – July 2008
Technician
Responsible for building new streamlined methods of producing specialized automated kiosks for rail yards and shipping ports. Traveled throughout the US to install equipment. While on the production line I was responsible for training associates on the new production methods. Was given specialized tasks to help increase productivity and design new equipment. Was given responsibility to coach and oversee associates on how to support the equipment.
• Designed new computer control system while excelling at other normal duties.
• Took initiative to design new kiosk system that includes biometric identification.
• Create custom images and push them to individual workstations and servers.
Innovative Control Systems – Wind Gap, PA July 2006 – May 2007
Field Support Technician
Responsible for being on call 24 hrs a day to travel to customer sites throughout the US to setup, install, upgrade, or repair computer controlled carwash equipment along with POS systems. While on site I would train customers on new changes to the proprietary software and how to properly maintain their equipment. When I was not traveling I would work within the call center handling around 10-20 calls per day dealing with troubleshooting computers running custom software on a Windows 2000, XP, and 2003 Server platform. I would also handle calls dealing with training customers on the proprietary software and hardware. All customer calls would be logged into the database for future reference and if needed management would emailed if a call needed to be escalated.
• Ability to edit and correct issues with proprietary software as needed.
• Troubleshooting of Microsoft Outlook issues.
• Configured sites to run Active Directory for multi-sites.
• Setup data migrations for client upgrades and troubleshoot issues as needed.
• Handle support calls from customers and escalate if needed.
• Raised client satisfaction rating by delivering highest service and technical call standards.
• Trained carwash owners and employees on how to use proprietary software.
Systel OA – Charlotte, NC November 2005 – June 2006
Inventory Control Manager
Responsible for maintaining and replenishment of stock levels, ordering new machines and special request orders for clients. Solely manages delivery schedules for new machine setups and new machine technician service calls. Solely maintains regional inventory database so inventory at customer locations and regional location is easily accessible. Responsible for maintaining and scheduling service of all technician vehicles. Worked with management and sales staff to implement training of customers on new equipment.
• Trained on HP, Ricoh, Lexmark and Panasonic set-up and troubleshooting.
• Raised client satisfaction rating by delivering highest service and technical call standards.
• Solely created and maintains delivery and set-up database
Additional Proficiencies
Computer skills:
• Active Directory
• A+ Certified
• All Microsoft Office programs such as Word, Excel, Outlook, Power Point
• All Microsoft Operating Systems including the new Windows 7
• Mac OS X
• Advanced Data Recovery
• Advanced Hardware Troubleshooting Skills
• MECP Certified
• PAR POS systems
• Lucent and Nortel Phone system setup and configuration.
• Altiris Deployment Software
Contact this candidate