Project Manager

Amy K. Needham

*** ***** **** • Pataskala, Ohio *3062 • 614-***-****

*********@*****.***

PROFESSIONAL EXPERIENCE

Diversified Systems, Inc. for Limited Brands, Columbus, Ohio

Project Analyst – Limited Technology Services, Victoria’s Secret Direct, March 2011 to Present

Supported multiple Project Managers in performing essential functions required to ensure the success of Victoria’s Secret Direct LTS Projects.

• Assisted with developing and maintaining project plans to meet project objectives

• Created agendas and notes for project meetings; handled meeting invites and conference room scheduling

• Submitted service and change management requests for projects

• Assisted with development and maintenance of project logs: scope, issues and risk

• Provided input and recommendations to Project Managers on continuous improvement of project processes

• Assisted with preparation of Project Quality Management activities: periodic reviews of project progress, process, and product reviews against established standards

• Assisted with tracking and reporting project progress (performance & financial), risk and issues to project stakeholders

• Performed monthly accrual and financial reporting to finance department to ensure Project budget

• Supported Project Managers with resource forecasting and Clarity Time Tracking, as well as resource on boarding, off boarding, and space planning

• Supported Project Managers with document management (i.e. scanning of signed deliverables and file storage)

Interhack Corporation, Columbus, Ohio

Project Manager / Assistant to President, May 2009 to March 2011

Maximized effectiveness of the president while making Interhack an elite computer expert firm with nationwide presence

• Assured compliance to established processes and schedules

• Coordinated schedule management, project updates and budgets

• Developed a balance of time to be spent on client development, staff development and billable service delivery

• Oversaw service process from receipt of sale, project initiation meetings, defined roles, set schedules, tracked

• deliverables, and post mortem analysis

• Ensured that client needs were met effectively and efficiently

• Coordinated company seminars for new product launch

• Attended various meetings with clients and counter-parts to promote company initiative

Unicon International, for Cardinal Health, Dublin, Ohio

Project Analyst - Order to Cash Program, March 2008 to March 2009

Managed the execution of programs and projects within the constraints of budget, schedule and scope while minimizing risk, and ensuring adherence to established processes and methodologies.

• Administered project plans, budgets and other key deliverables for project managers within the Order to Cash (OTC) program

• Communicated and published plans

• Communicated any schedule conflicts, resource and time constraints to the project manager

• Provided planning and resource allocation services that supported the project schedule

• Assisted colleagues in providing counsel to others on complex issues; aided in the development of strategies for achieving client goals, which considered cultural implications.

• Supported the implementation process by executing against plans; collaborated with the appropriate colleagues to complete assigned tasks

• Brainstormed with others to produce practical plans that achieved established objectives

• Effectively communicated technical knowledge and validated understanding of others

• Collected data, performed basic needs analysis and effectively communicated results to other team members

Diversified Systems, Inc. for Limited Brands, Columbus, Ohio

Project Analyst - ACES Project, March 2007 to October 2007

Responsible for the coordination and installation of persistent connections and training status for the approximately 3500 Limited Brands store ACES (Automated Customer Experience System) rollout.

• Responsible for the daily project “tracker” spreadsheet

• Tracked and approved change management requests for training and persistent connection

• Worked with various project teams to ensure delivery and installation of persistent dial connections within stores

• Coordinated with the Limited Brands training team to ensure that stores were trained on the ACES application

• Compiled and distributed project meeting minutes

Project Analyst/Project Manager, September 2005 to December 2006

Managed the delivery of Limited Brands Enterprise Information Security Program Initiatives

• Built trust with program leaders, Limited Technology Services (LTS) resource managers and project resources

• Applied project management knowledge, skills, tools and techniques to project activities to meet the requirements and deliverables of multiple projects through utilization of the Project Life Cycle

• Managed competing demands relevant to scope, cost, risk and quality; and differing stakeholder benefits and expectations to satisfactory outcomes

• Assured Project Quality Management through periodic program progress, process and product reviews against established standards

• Tracked and reported project progress (performance), risk and issues to project stakeholders

• Assessed and evaluated progress on projects and reported weekly and monthly to project team, Program Manager and Project Sponsors

TEK Systems for Huntington Bank, Columbus, Ohio

Project Coordinator - ACAPS Project, May 2004 to May 2005

Worked closely with Project Manager, IS Application Manager, Project Team and Business Analysts to provide Project Coordination for implementation of new loan origination system.

• Managed overall project budget

• Re-mapped loan booking process using process mapping methodologies

• Assisted in the planning, design and execution of system and user acceptance testing effort

• Verified loan and insurance documents for accuracy and consistency

• Recreated application documents in Adobe for transfer from current system to new ACAPS Anywhere systems

• Executed and validated test cases based up on the system requirements including entering and underwriting test case loans

• Identified and documented test case defects

• Provided overall day to day support of the IS Application Manager including compiling meeting minutes for high level project meetings, meeting coordination, calendar updates, new hire access, project roster updates as well as various projects as needed

Dorsey Plus for JP Morgan / Chase Corporation, Columbus, Ohio

Project Coordinator, September 2003 to May 2004

Project managed portfolios for project delivery, network application installation, configuration and implementations for the Business Information Technology Liaison and their supported customers.

• Consulted with project managers regarding project budget information and maintained project files.

• Ensured that projects were on budget, on schedule and within scope. Portfolio ranged from 20 to 65 projects with budgets ranging from $5K to $750MM. Managed project presentations and business cases to ensure project approval.

• Facilitated high-level executive Steering Committees involving Vice President, Sr. Vice Presidents and Sr. Management for approval of sponsored projects.

• Forecasted budgets, business cases, Profit and Loss and depreciation

• Process mapping, RACI Charts (Responsible, Accountable, Consulted, Informed)

• Using Project Life Cycle methodology, facilitated, processed, built, validated scope, designed, launched and maintained projects

• Analyzed projects to ensure scope and budget accuracy

• Assisted team members in commitment stages of projects via the portfolio group to ensure project success

EDUCATION AND TRAINING

THE OHIO STATE UNIVERSITY, Columbus, Ohio

Bachelor of Arts in Communication

Internship: Epilepsy Association of Central Ohio

Dale Carnegie: Public Speaking

Paradigm Learning: Project Leadership - Beginning Project Management

Kodukula & Associates: Intermediate Project Management

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