Professional Summary

A proven, effective software trainer with stand-up classroom, small group and one-on-one teaching experience. An outstanding communicator that can explain complex technical issues to executives, clinicians and administrative staff alike. Certified through ONC Health Information Technology program as an EHR Implementation Support Manager.

Experience

2012-present Ace Computer Career Center Forest Hills, NY

Instructor

• Provide classroom instruction for Computers in the Medical Office, using Medisoft EHR software.

• Provide classroom instruction and developed curriculum for computer application classes, including Microsoft Office (Word, Excel, Access, PowerPoint) and Introduction to Computers/Windows.

1998-present Kingsborough Community College Brooklyn, NY

Computer Applications Instructor, Continuing Ed. (PT)

• Provide classroom instruction and developed curriculum for computer application classes, including Microsoft Office (Word, Excel, Access, PowerPoint), Business Math Using Excel, Intro to Business Computing, Introduction to Internet, Introduction to Computers/Windows, and Internet Safety/Identity Protection.

• Created Flash videos for web-based instruction for above classes.

2009-present Christ the King High School Middle Village, NY

Computer Applications Instructor, Adult Continuing Ed. (PT)

• Provide classroom instruction and developed curriculum for computer application classes, including Introduction to Internet, Introduction to Computers/Windows, Digital Life (pictures, music, etc.), Web 2.0 Productivity (i.e. “Getting Things Done”).

• Created Flash videos for web-based instruction for above classes.

2002-present Independent Technology Consultant New York, NY

Trainer, Database and Applications Developer, Project Manager, Network Admin

• Designed, deployed LAN installations for multiple clients using Windows Server 2003 and 2008, VMWare.

• Designed and delivered Office Procedure Training Curriculum for Real Estate office.

o Included MS Word and Excel Flash video lessons, PDF handouts, Tips and Tricks “cheat sheets.”

• Published Technical Articles on database application development in Access-VB-SQL Advisor Magazine: July 2004, October 2004, and March 2005

• Contributor of multiple chapters to Access Hacks, published by O’Reilly, April 2005

• Created invoice and purchase order system for multiple location home improvement store, with MS-SQL Server 2000/2005, Visual Basic.Net 2005 and XML.

2000-2002 AMS Systems Inc. Long Island City, NY

Senior Programmer

• Developed Medicaid billing program for electronic submission of patient claims. Used VB6, ADO and XML to create documents meeting EDI standards for claim submission, processes payment files returned from the state.

• Developed reports using Crystal Reports and Data Dynamics Active Reports.

• Created digital patient signature capture application using @pos software and Visual Basic.

1996-2000 Segal Company New York, NY

Help Desk Analyst/Manager

• Developed Training Curriculum for MS Office applications.

• Delivered classroom and individual instruction in Windows, Office, WordPerfect, and Lotus 123 for Windows.

• Provided desktop/on-site and phone support in MS Office 4.3, 95 & 97, Windows 3.1x & 95.

• Key technical role in enterprise-wide conversion of desktops from DOS to Windows 95.

• Novell Network & GroupWise E-mail administration for 800 users in 12 offices, CNA Certified Netware 4.1.

Education

2011-12 Suffolk County Community College Brentwood, NY

ONC Health Information Technology Professional Program

• Certified in Implementation Manager work-force role.

• Coursework included modules in: Project Management; HIPAA; Meaningful Use, Medical Terminology, History of HIT Systems, Culture of Healthcare IT.

1990-1994 Marymount College Tarrytown, NY

B.S., Business Administration; Information Systems minor

• Concentrations in Corporate Training & Development and Finance.

o Includes Adult Learning Theory course work.

• Member Delta Epsilon Sigma Honor Society, for academic achievement and community service

• Graduated Summa Cum Laude

• Additional Graduate work includes Project Management and Software Development Life-Cycle.

Technical Skills

• Windows XP & 7, Microsoft Office 2003, 2007 and 2010 (Word, Excel, Access, PowerPoint), Medisoft 16 & 17, MSSQL Server 2000-2008, SSRS, Data Analysis and ETL, EDI, Windows Server 2000-2008/Active Directory, Crystal Reports, VBA, HTML, Adobe Acrobat, Front Page/Expression Web, Snagit, Net-Op Teacher, Camtasia.

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