SALES AND OPERATIONS MANAGER

PROFILE OVERVIEW

- Success-driven and decisive professional with more than 20 year-track record of success in driving business operations to excellence and exceeding revenue targets

- Definitive leader and highly analytical self-starter, accustomed to securing profit-generating deals while taking ownership in all areas of the business

- Adept and reliable in streamlining operations and in forging quality, ISO compliance, safety, productivity, teamwork, and proficient management

- Expertise includes financial analysis, planning, and administration of capital investment

- Bilingual; conversational in German with market experience in Europe and the Eastern bloc countries

PROFESSIONAL EXPERIENCE

- Operational Planning - Territory Management - Productivity Improvement

- Sales / Revenue Growth - Program Development - Personnel Administration

- Forecasting & Cost Control - Business Strategy Development - Process Excellence

PROFESSIONAL EXPERIENCE

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FIFTH THIRD BANK, CINCINNATI, OH

DEALER DEVELOPMENT OFFICER 2004-PRESENT

Facilitate growth of the Indirect Lending Program for the bank at more than 150 dealerships across Eastern and Northern Michigan, which include; managing all facets of a portfolio that generated over $80 million in loans, and the sales of side products that generated more than $37k of fee income for the bank in 2008.

Key Accomplishments:

- Portfolio revenue was in the top 20% for all territories in 2008

- Consistently exceeded or achieved established goals yearly

- Generated growth in market share and loan volume in every assigned territory

- Spearheaded and turnaround two failing markets to expected performance levels

- Championed three out of four national sales promotional contests in the Midwest region

Buck Forkard International, Portage, MI

VICE PRESIDENT OF OPERATIONS 1999-2001

Led and maintained the operational integrity of one of the world’s largest manufacturers and suppliers of toolholding and workholding products with $50 million in annual sales and worldwide outsourcing. Directed and streamlined functions and compliance across multiple departments with a total staff of 72 employees and 8 department heads while coordinating projects with 6 international plants in the U.S., Germany, France, Italy, and Switzerland.

Key Accomplishments:

- Strategically developed and implemented plant-wide cost saving strategies that resulted in significant financial turnaround

- Cut down operating costs by 10%, scrap by 15%, and maintained profitability even with 20% reduction in sales

- Identified process improvement and implemented measures that improved working conditions and employee morale

- Proactively led the Cost Improvement Teams, Quality Circles, Continuous Improvement Teams, and Safety Committee

Aero-Motive Co., Kalamazoo, MI

OPERATIONS MANAGER 1997-1999

Provided leadership and direction in plant-wide manufacturing operations. Managed quality assurance, purchasing, production control, and engineering groups for multiple facilities. Developed and managed annual operating and capital budgets.

Key Accomplishments:

- Made major contributions in overall plant improvements that resulted in reduced prices

- Instituted a cross-functional teamwork program, developed work cell concept, and implemented cost-reduction programs

- Raised productivity level by 8% while decreasing scrap and rework to 50% of budgeted levels

- Surpassed the purchase variance (PPV) savings’ projections by more than 200% in F/Y 1998

- Propelled sales to 102% of plan and increased profitability at 110% in F/Y 1998

- Improved employee relations, reduced grievances from 14 to 2 per year, and stabilized employee turnover within six months

OTHER EXPERIENCE

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Exit Grand Traverse / Paradise Properties Realty, Traverse City, MI

Self-Employed 2002-2004

Hart & Cooley, Holland, MI

Plant Superintendent 1993-1997

Paulstra C.R.C., Grand Rapids, MI (Div. of Hutchinson Group, France)

Manager of CAD, Mold Design, and New Product Implementation 1989-1993

Product Implementation Manager 1992-1993

Manager of Classic Mount Division 1989-1992

French Oil Machinery Co., Piqua, OH

Product Manager Injection Molding Division 1987-1989

EDUCATION

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BACHELOR OF ARTS DEGREE

MAJOR IN ECONOMICS AND GERMAN; MINOR IN BUSINESS

Wabash College, Crawfordsville, IN

PROFESSIONAL TRAINING

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ISO Training

AMA Sales Management Courses

Apics Training

Real Estate License, Michigan

Powder Coat and E-Coat Paint technology training

CPIM (50% complete)

Teamwork Program Training

Deming

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