Manager Management

ELLA B. HANNA

PO Box **, Lake City, SC *****

843-***-**** / ***********@*****.***

________________________________________

ADMINISTRATIVE & MANAGEMENT SPECIALIST

• Experienced professional with 30+ years of experience in management & administrative support

• Track record of successfully performing multiple high priority projects for senior management

• Skilled at coordinating human resource activities and training & development initiatives

________________________________________

PROFESSIONAL EXPERIENCE

HiTek Learning Systems, Inc. (Cheraw, SC) 2009 – 2010

Educational & Training Consultant

• Provide innovative workforce training and educational consulting services for Workforce Investment Act (WIA) clients

• Conduct initial assessments to determine students’ GED preparation needs; develop, implement and evaluate individualized learning plans for basic skills deficient students

• Administer pre- and post assessment tools to monitor student learning and workforce readiness

• Perform special projects at the request of senior management

Associate Director and Resource Lab Coordinator 2003 – 2009

• Conducted initial assessments to determine students’ GED preparation needs; developed, implemented and evaluated individualized learning plans for basic skills deficient students

• Administered pre- and post assessment tools to monitor student learning and workforce readiness

• Provided oversight of case managers and reviewed monthly case notes for accuracy

• Managed the operations of a comprehensive educational resource lab for supplemental instruction

• Ensured that client needs and service deliverables were successfully met

Client Logic, Inc. (Kingstree, SC) 2000 – 2002

Technical Support Specialist

• Provided consultation and assistance to clients with the installation and end-use of Bellsouth Internet services

• Managed trouble-shooting for all aspects of Internet and computer problems

• Maintained records of data communication transactions, problems, and remedial actions taken

• Performed timely escalation of pending support-related issues to I/T consultants for further analysis and resolution

Talon, Inc. (Lake City, SC) 1972 – 2000

Executive Assistant to the Plant Manager

• Provided administrative and management support services to the plant’s General Manager

• Managed the General Manager’s daily work calendar; coordinated various special projects

• Coordinated personal appointments and travel to integrate with business plans

• Drafted official business correspondence

• Served as the facility’s Assistant Payroll & Human Resources Administrator

• Managed the processing of new hires and ensured that employee trainings and documentations were completed according to corporate policies and procedures

________________________________________

EDUCATION

COKER COLLEGE,

Bachelor of Arts in Sociology, 2005

Coker College Hartsville, SC

________________________________________

SPECIAL SKILLS/CERTIFICATIONS

• Microsoft Office (Word, Excel, PowerPoint)

• Internet Research

• Computer & Information Technology Support Services

• Career Development Facilitator

• Case Management Certificate

Contact this candidate