Service Sales

Archie A. Cristobal

*** *. ****** ****** *******, Muntinlupa City, Philippines

Kuwait#:+965********

Email Address: vfev5z@r.postjobfree.com

A highly talented and efficient person with extensive experience in coordinating entire station and communicating with front- and back-of-the-house personnel to provide a casual dining experience that meets or exceeds guest expectations; processing guest orders to ensure that all items are prepared properly and on a timely basis.

Summary of Qualifications

• More than 2 years experience.

• Awarded as an Employee of the month last March 2008 and Reliability Award for the year 2008.

• Great knowledge of principles and processes for providing customer and personal services.

• Excellent knowledge and use of the English language.

• Sound knowledge of principles and methods for showing, promoting, and selling products or services.

• Remarkable ability talking to others to convey information effectively.

• Exceptional ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Uncommon sense of actively looking for ways to help people.

• Strong sense of being aware of other peoples' reactions and understanding why they react as they do.

• In-depth ability to speak clearly so others can understand you.

• Great people management skills with the ability to train and develop others.

• Excellent computer literacy.

• Good knowledge about bar beverage and mixings, its procedure and techniques.

Professional Experience

September 2010- present TGI Fridays Kuwait

Waiter

• Provide excellent World class service to the Guest

• Attended Seminar about TGI Fridays Goal, “Every Guest Leave Happy” and “In Here, It’s Always Friday”

• Skilled order taker, Food runner, busser, and cashier

• Provide and anticipate guest needs and give A+ guest service to ensure every guest leaves happy.

• Welcoming guest, great them and assist them and promote the menu of the restaurant

• Responsible for the safeties of the guest regarding the allergens of the food

• Responsible and handling the sales throughout the operation

• Increasing sales, monitors their needs, attends to their concerns, complaints and request.

JUNE 2006-2009 APPLEBEE’S NEIGHBORHOOD BAR AND GRILL MISHREF, KUWAIT

SERVER/BARTENDER TRAINOR

• Take order and deliver food and drinks to guest using Applebee’s standard of service system.

• Greet guest, answer questions, makes suggestions regarding food, drinks, and service.

• Served customers and work with other staff in friendly/courteous/helpful/professional manner

• Interacts verbally with all guests creating a friendly and upbeat atmosphere.

• Relays order to service bar and kitchen via the point-of-sale computerize register system.

• Observes guest and responds to any additional request.

• Present guest check to each table and accepts a form of payment, makes correct change and/or complete the proper charge card procedure.

• Participates in the clearing and resetting of dining room table.

• Prepare restaurant for next shift (filled condiments, rolled silverware, etc.).

May 2001 - May 2006 MC DONALDS PHILIPPINES

ALABANG, MUNTINLUPA CITY

SERVICE CREW

• In charge of operating the cash register and handling money.

• Inventory of food products.

• Handle customer queries and order taking.

• Maintain cleanliness of counter area.

• Back up preparation of condiments and packaging for take away orders.

• Maintain fast-food customer satisfaction and confidence.

• Deliver fast food product in accuracy using drive-thru service steps.

• Delivering appropriate food right next to the door using Mc Donald’s DIAL-8 MCDO.

Education and Credentials

Bachelor of Arts Major in Psychology

Major in Child and Adult Psychology

Las Piñas College

Las Piñas City

2004-2005

Bachelor of Business Administration

Major in Management

Polytechnic University of the Philippines

Taguig, Upper Bicutan City

2000-2002 (undergraduate shifted)

SKILLS:

Ability to train staff and manager.Good Knowledge about microsoft Word, Excel, Power Point and Microsoft Access. Beverages mixing techniques.

PERSONAL PROFILE:

Nickname: Archie

Birthday: February 18, 1982

Birthplace: Marikina City, Philippines

Civil Status: Single

Citizenship: Filipino

Height: 5’7’’

Weight: 60 kg

Religion: Roman Catholic

Sex: Male

Father’s Name: Mario N. Cristobal

Occupation: retired O.F.W.

Mother’s Name: Serinidad A. Cristobal

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