Program Assistant/ Clerical

Tysha Alston-Fletcher

*** **** *********

Philadelphia, Pa 19120

Home: 215-***-****

*************@*****.***

OBJECTIVE: To secure a position within a company that will allow me to utilize my skills and allow room for professional growth and advancement in a company.

SUMMARY OF QUALIFICATIONS:

Computer Literate in Software: MS Office (Word, Excel, Outlook, and Power Point)

Excellent Interpersonal Office, Customer Service, Professionalism, and Telephone Etiquette

Able to multi-task, Team Leader, Manage a shift of 4 or more people

WORK EXPERINCE:

Philadelphia Youth Network

Employment Specialist 06/2010 to 08/2010

Youth payroll

Review youth employment files

Enter data files into database

Interviewed youth for employment

Maintain filing systems for youth and providers

Answer calls on Work-Ready hotline/emails

Reconcile youth payroll timesheets

Travel to job worksites/ provided proper customer service to employee’s, youth, and provider

Wal-Mart Philadelphia, Pa

Jewelry Sales Rep. 10/2007 to 08/2009

Operated cash register to itemize and total purchase

Counted money in cash drawer at beginning and end of shifts and balance with receipts.

Processed merchandise for returns and exchanges

Organizing jewelry showcase and Showing good customer service

Performed and recorded inventory of jewelry sales, stocked items for invoice

Expert Parking Philadelphia, Pa

Cashier/ Customer Service/ Training Sponsor 06/2005 to 10/2007

Operated cash register

Provided exceptional customer service

Performed overnight inventory for parked cars and stocked merchandise

Followed and trained new employee’s

Implemented and maintained neatness and professionalism

Sears Willow Grove, Pa

Cashier/Customer Service 07/2005 to 06/2006

Operated cash register, computer In-take

Processed merchandise for returns and exchanges

Followed and trained other employees in safety regulation

Counted money in cash drawer at the beginning and end of shifts and balance with receipts.

Answer phones, placed orders for restocking

EDUCATION:

Indiana University of Pennsylvania, Department of Sociology 2011 to present

Community College of Philadelphia, Nursing Philadelphia, Pa

Pursing an Associate Degree 09/2009 to 2010

Randolph Career Training High School Philadelphia, Pa 09/2002 to 06/2006

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