IT Project Manager
Resume:
Shari Adair
Detroit area
*****.*****@*****.***
PROFESSIONAL SUMMARY
Shari is a hands-on program / project manager with 15 years experience in the IT Industry. She is a self-starter with a proven ability to perform successfully in ambiguous and demanding environments. Her success comes from the ability to quickly assimilate into the customer culture and effectively lead the team to action and resolution.
She has led, mentored and assisted multiple multi-million dollar programs and projects, assisting the team in developing complex program plans and executing all project management knowledge areas.
Shari’s background includes:
• Extensive experience in Microsoft Project, MS Project Server and MS office tools, as well as the application of those tools in various environments
• Success in creating significant productivity cost savings by re-engineering business processes including integrating agile development techniques in complex business and technical programs
• Proven success in executive level communications, business plan and strategy formulation and managing client / stakeholder requirements and expectations
• Experience with identifying improvements in applying MS Project to various projects and programs, such as identifying early warning techniques
• Experience creating complex enterprise schedules and project plans, including the establishment of project schedules and baselines, performing earned value analysis, establishing milestones and performing resource allocation
• Strong analytical skills, quick to identify and resolve root cause issues
• Use of MS tools to analyze complex scenarios including identifying / anticipating changes to schedule, cost and/or scope
• Strong background establishing and running PMO’s, EPO’s and Joint Program Offices with clients
Shari has managed application development initiatives and infrastructure projects, and has significant background in methodologies such as SDLC, Agile, Waterfall development, SDP-21 and Critical Path Methods CPM.
In addition, Shari has extensive experience in managing client and stakeholder requirements, Organizational Change Management, budget / actual tracking and reconciliation, and is able to perform financial analysis as demonstrated by:
• Identifying and tracking key financial information
• Executing what-if scenarios regarding the impact of decisions and changes
• Tracking the financial results against the Statement of Work
EDUCATION
• B.A. – University of Michigan Dearborn; School of Management
• Canadian Securities (CSC), Conduct & Practices (CPH), Life Insurance Qualified Practitioner (LLQP)
• ITIL certified
PROFESSIONAL EXPERIENCE
EDWARD JONES INVESTMENTS 04/2009 – Present
Financial Advisor
• Prospect for business and individual clients
• Analyze and assess financial situations, make recommendations on investments and insurance and implement them
• Estate, education, retirement planning
• Ongoing monitoring and rebalancing of portfolios
• Conduct research and continuously train on industry products and solutions
EDS, APPLICATIONS ENGINEERING (AE) 05/2008 – 12/2008
Program Manager
• Developed and implemented processes used by team of architects and engineers.
• Oversaw the governance and quality model and managed engineering and architecture requests.
• Interface with senior client management and business users to map out and document business and/or IT requirements.
• Document baseline business processes, systems, information, and technologies. Identify opportunities for organizational improvement and communicate strategies to achieve desired results.
• Provided program leadership for various global, strategic projects.
• Created and oversaw communications plans and items for the organization, including developing and administering the organization’s tech policy MOSS web.
EDS, ADAPT PROGRAM 01/2008 – 04/2008
Release Manager
• Worked to align to agile development processes and ITIL release management.
• Managed full SDLC of .Net/VB/MOSS application, and 150-person technical staff.
• ¬Oversaw monitored and tracked progress of work stream planning and release projects; ensure integration across ten role-based work streams and multiple stakeholders.
• Managed global communications, quality plans, organizational change management and internal marketing plans.
EDS, APPLICATIONS OUTSOURCING 10/2005 – 12/2007
Program Manager
• Transformed Applications Management services to a set of defined packages.
• Moved from FTE to a services/output-based model that allowed EDS to retain significant productivity benefits.
• Developed the order-to-cash model in an AERA framework that included SAP, MSPS and Primavera/Evolve.
• Led the development of a .Net application to track services sold, consumed and service levels.
• Gathered requirements from various stakeholders and directed matrixed teams.
• Led the quality management of the program and ensured meeting of standards.
• Developed and implemented the offering’s MOSS web site.
• Oversee program schedules and participate in escalated issue resolution and risk mitigation.
• Participate in third party vendor and technologies selection and contacting.
• Participate in requirements and design development from a business and technical standpoint.
• Establish reporting to provide transparency of project status and health, process phase, deployment numbers, usage, executive project reviews, etc.
• Establish quarterly performance reviews and department policies.
• Recruit and build high performing, exemplary team.
EDS, FONTERRA ACCOUNT 03/2004 – 09/2005
• Developed and implemented processes for an Enterprise Program Office and Joint Program Office.
• ¬Established a Quality and Solution Review Board based on IBM RUP industry standards.
• Responsible for the NT Server Remediation project and tracking client assets.
• ¬Project Manager for CoE deployment across multiple sites and countries.
• Assisted in the implementation of the Microsoft Enterprise Project Tool Suite
EDS, SERVICE EXCELLENCE PROGRAM 10/2002 – 02/2004
Program/Project Manager
• Global line of business strategic initiatives that captured and provided quality and performance metrics.
• Responsible for the strategy, creation and implementation of line of business policy and procedures.
• Responsible for preparing corporate reports, presentations and facilitating the achievement of corporate objectives.
• Prepared statistics for key leadership performance and calculated metrics.
EDS, CANADA BUSINESS PERFORMANCE 07/2001 – 09/2002
Project Manager
• Member of a team responsible for the implementation of best practices and business processes.
• Led several strategic initiatives including asset management, cost savings initiatives, and a hiring/acclimation process.
• Led implementation of SAP and Primavera Evolve throughout the region.
• Developed training courses for various internal strategic initiatives, including the hiring processes.
• Responsible for tracking and administering assets.
• Decision-support assistance toward well thought out investments, cost effectiveness, and strategic alignment with overall organizational missions.
• Developing standards and templates to track program schedule, cost, and performance.
EDS, PROJECT MANAGEMENT CONSULTING 05/1999 – 06/2001
Technical Team Manager
• Managed a team of Project Managers supporting multiple, international clients.
• Responsible for developing and managing the capital, operational budgets and compensation plans.
• Midwest regional expert and Training Development Manager for a project management toolkit developed in house.
• Project Manager - BP Consistent Office Environment: deployment of 33,000 PCs and 500 servers to Windows NT.
• Project Manager - GM OnStar and Medium Duty Business Center relocations.
EDS, GENERAL MOTORS ACCOUNT 05/1995 – 04/1999
Supervisor
• Led a matrixed team project that included a site assessment, remediation, contingency planning and implementation.
• Responsible for user acceptance testing and training development for legacy applications enhancements.
• Provided levels 1 & 2 support for infrastructure, voice services and applications.
• Project Leader – Year 2000 compliance for the center.
• Project Leader – GM Reorganization. Responsible for the overall program management of several projects.
FORD MOTOR COMPANY 01/1994 – 12/1994
Project Manager
• Responsible for planning and creation of training courses for dealership personnel.
• Established process and procedures
• Gathered requirements and conducted usability testing.
• Monitored quality of courseware, support and training progress.
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