Admin/Clerical/Dispatcher

LaTonia N. Harris

*** *********** **

Riverdale Ga.30274

Phone: 678-***-**** Cellular: 678-***-****

Email: ***************@*****.***

OBJECTIVE

To obtain a position of responsibility where past experience and acquired skills can be utilized toward continued growth opportunities.

QUALIFICATIONS

Organizational, Computer and Communications skills. Use of Multi-Line phone system, proficiency in MS Word, Excel, Billing/ICOMS/GUI, Internet, PC Software, High Speed Data Provisioning, 10-Key, Typing 60 WPM, and other general office operations and procedures.

EDUCATION

Cox University Certifications, Las Vegas, NV

(Customer Proprietary Network Information, ICOMS/GUI Navigation)

Southeast Regional Occupational Program, Cerritos, CA

(Certificate of Completion for PC Basics and Computer Applications)

Centennial High School, Compton, CA

(General Business Courses – Office Management)

EMPLOYMENT

Airserv Airport Transportation 05/2011 to Present

Dispatcher

Answer phones, assign agent to pick up and drop off passengers to their location. Set time appointments for agents to be at locations. And follow-up to make sure all work is complete.

Southeast Transportation-11/2010 to 05/2011

Data Entry Specialist

Input all Customer’s medical & billing information into the Computer. Answer Phones, and be able

to provide good Customer Service.

COX Communications – 07/2005 to 07/2010

Inbound Sales Rep II

Responsible for call center sales of residential services and product lines, inbound and outbound telemarketing. Respond to customer inquiries on all products, promoting marketing campaigns. Handle escalated customer calls regarding billing and technical issues. Schedule Appointments for installation. Maintain accurate records of sales and retention activities.

COX Communications – 09/2000 to 07/2005

Communication Dispatcher

Maintain contact with technicians for job completion. Perform quality control on technician performance and updated services. Complete required daily reports and perform computer operations necessary to complete daily work requirements. Work on Aspect phone and inbound queue. Inform technicians of current sales promotions to help up-sale. Act as liaison for contractor technicians.

Dunbar Armored, Inc. – 08/1998 – 08/2000

Communication Dispatcher/ATM Dispatcher

Supervised eight Field Technicians, balanced accounts and generated On-Time Response Reports. Answered Multi-Line phone system, dispatched out incidents using Two-Way Radio and Internet, Paging System.

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