Manager Customer Service

Veronica Graham

**** ****** *****

Fayetteville, North Carolina

Home Phone 910-***-****

Cell phone 910-***-****

E-mail **********@*****.***

Objective: To obtain a job as a Medical Assistant.

Qualifications

Experienced in triage, phlebotomy, basic lab tests, giving medications

and dosage calculations, giving injections, medical coding and

patient care. First Aid certified, Adult and Infant CPR certified.

Computer literate and can use Word, Excel, Medisoft, Megawest,

Megaveiw and Polaris programs.

Education

2003-2005 Wayne Community College Graduate May-2005

Graduate of the Medical Assisting program, May 2005.GPA-3.2.

My skills are giving injections, assisting Physicians with examinations working up patients for initial visits, phlebotomy,, updating and filing patient medical records, and patient check in and check out.

1992-1992 GED Wayne Community College

Experience

2009- Present AT&T Internet Services

Work in call center, answer questions and resolve issues with internet service, dsl tech support and customer service

2007-2009 Lenoir Memorial Hospital

Phlebotomist-Collect blood specimens from various patients according to guidelines and regulations. Use computer to receive specimens into system. Assisted with training of newly employed phlebotomists.

2006-2007 The Pantry Inc

Assistant Manager. Did inventory, deposits, end of week paperwork, etc.

2005-2006 Greenvile VA Primary Care

Work on nursing staff. Prescription refills. Work up patients for providers. Take medical histories. Assist in lab doing phlebotomy and CLIA waived testing.

2005-2005 Eastern ENT

Work on the Nursing Staff. Prescription refills. Work up patients for providers, medical histories, vitals, lab tests, spirometry, assisting physicians with in office procedures such as BMT's, FNA's and specialize in ENT.

1997-2003 Tands Inc/ Bojangles

Moved from the position Of Co-Manager to Unit Director. Did the

Manager and Crew scheduling, bank deposits, inventory control, food

orders and managed a crew of up to 55 people.

1996-1997 Credit/ Catalog Associate/JC Penny

Assisted customers with catalog orders, inventory control, received

new shipments, increased limit of and assisted customers with store

credit cards. Cashier duties.

1995-1996 Office Manager/ First Choice Maintenance Solutions

Used Microsoft Word and Excel programs to do payroll, scheduling, and inventory control. Maintained and created new accounts.

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