Project Coordinator/Manager
Resume:
Carolyn “Sue” Johnson
Richmond VA 23226
804-***-**** ( home)
*******@*****.***
http://www.linkedin.com/in/csuejohnson
SUMMARY:
Over twenty years experience in business management working with and managing teams involved in large project coordination, process improvement, documentation of policies and procedures, database design requirements, operations management, asset management and project management.
APPLICATION SKILLS: MS Office Suite, MS Project, MS Access, Outlook, Lotus Notes, Peregrine, Sharepoint, Livelink, Planview
EXPERIENCE:
TEK Systems
Project Team Coordinator
Client, Wells Fargo Advisors 8/09 – 11/09
• Prepared weekly status reports for management
• Point of contact for Wells Fargo applications
• Point of contact for process & procedure on integration activities
• Participated in preparation of monthly financials, including budget & staff allocations
• Planview knowledge manager
VACO Technology 8/06 – 1/09
PMO / Project Coordinator / Project Manager
Client, J P Morgan Chase, Student Loan Division
• Provided status reporting for all integration projects and participated in weekly project review meetings
• Provided support for Sr. Management to include Time Reporting, Capacity Planning, forecasting and Project Initiative Estimates
• Developed, implemented and communicated new procedures & process improvements for use by Sr. Project Managers, Analysts, IT Management & Business clients.
• Developed & communicated metrics on time reporting, service level agreements, project milestones as well as ad hoc reporting for Sr. Management each month
• Coordinated projects for cross impacts among IT and business groups
• Liaison between business and IT departments
• Constructed and managed projects within MS Project
• Documented business and IT requirements for projects
• Livelink knowledge manager
• Facilitated meetings for business users and IT resources on daily and weekly basis
• Advised IT and Business staff on course of action pertaining to project policies & procedures daily.
• Interacted with all levels of management and staff daily.
Bell Techlogix 11/01 – 8/06
Operations Manager/Asset Manager
Client, Philip Morris USA
• Managed teams of ten to twelve people involved in installation, maintenance, and disposal of computers, computer equipment and peripherals.
• Directly managed development of in house software program for use by technicians.
• Developed & managed status reporting on all projects for Sr. Management.
• Documented process and procedure for in house software tools.
• Documented lifecycle and process for operations within department.
• Appointed Manager for insuring compliance requirements were met
• Managed assets of IT hardware equipment for over 3000 users.
• Directly managed and scheduled day-to-day events for personnel and operations.
• Actively participated in and facilitated team meetings customer update meetings with all levels of management at client and employer.
• Identified, proposed and implemented ideas for process improvements, maintained monthly reporting and statistics for client to gauge department performance.
• Insured that Service Level Agreements (SLA’s) were met.
• Coordinated and communicated with client representatives to resolve conflicts or issues.
• Insured that equipment inventories and database were accurate and up to date.
• Developed plans for future operations’ improvement.
• Point person on process and procedure for employer and client
Modis, Inc
Project Coordinator / Project Manager
Client, Philip Morris USA 7/97 - 5/98 & 11/98- 11/01
• Project Coordinator for large project efforts
• Team lead for process and policy development
• Maintenance of project plans, schedules, timesheets and budget
• Asset management for PC inventory
• Generation of asset tracking reports
• Status reporting for Sr. Management
• Planned and managed logistics, schedules & status reporting for off-site 6 month project
• Coordinated deliverables and timeline for major projects
• Liaison between IT and Sr. Management for assigned projects
Clinet, Commonwealth of Virginia 07/00-10/00
• Liaison between IT and Business departments
• Team lead for process design and improvement
• Reporting and maintaining project plan
• Document requirements for IT projects
• Spokesperson for IT to the business and Sr. Management
Wireless Facilities, Inc.
Office Manager 5/98-11/98
Project Office Manager contracted to Triton PCS. Responsible for all office functions including management of staff, reporting, policies & procedures, conducting meetings as well as other functions as needed.
Various Positions involving 7/81 – 7/97
Project Management, Customer Service, Banking
and Office Management.
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