Information Technology Executive

APRIL LEE HOLLEY

**** ********** *****

PANAMA CITY BEACH, FL 32407

*****@***********.***

850-***-****

Profile

Highly focused professional. Extensive qualifications in all aspects of system administration, management and maintenance, network/server operations and hardware software solutions. Possess exceptional communication skills. Offer a progressive 16+ year track record of hands-on success. Resourceful and inventive leader building productive relationships with clients and staff. An autonomous producer and team leader able to consistently deliver multiple projects on time and to highest quality standards.

EDUCATION

Troy State University at Montgomery, Montgomery, Alabama 1995-1998

Major: Computer Science

Completed third year of coursework

Auburn University, Montgomery, Alabama 1993-1995

Major: Theatre

Full Scholarship. Completed two years basic requirements/Theatre

Bauder College, Atlanta, Georgia 1985 - 1987

Major: Fashion Design

Associates Degree Fashion Design

EXPERIENCE

The Resort Collection of Panama City Beach, Panama City Beach, Florida

Director of Information Systems 2006 - Present

Provide strategic direction and collaborate with Executive Team and Management to identify and integrate key business initiatives for six condominium properties. Manage and set priorities for the design, development and evaluations of company shared services. Plan, organize and manage staff and overall operations including Project Management, Network Administration, System Administration, SharePoint, Telecommunications, VPN, Help Desk, Inventory, Budget, Policy and Procedures. Provide project management and technical support on high-profile IT initiatives, including Springer Miller and IQWare Property Management Systems, Delphi Sales & Catering and Great Plains Accounting software. As well as a PBX, Call Accounting and Voice mail systems. Revamped entire corporate data communications network preparing for the deployment of enterprise data and application integration. Established company’s Help Desk; defined and implemented operating procedures and managed migration to new ticketing system. Direct a staff of IT Managers, Telecommunication Managers and Support Staff.

Sandcastle Hotels & Resorts, Destin, Florida

Sandestin Beach Hilton & Marriott Bay Point Resort 1/2003 – 11/2006

Director of Information Systems

Ensure the integrity of hotel systems operations. System and Network Administration. Development of Web Sites for parent company. Proficient in the following Software Solutions: Delphi, Digital Dining, Spa Soft, Open Table, Great Plains, ADP Timesaver, Adobe Dreamweaver, Fireworks, Flash, Photoshop, Illustrator, Microsoft Office, SQL, Symantec Antivirus and Ghost, Track-It help desk. Maintained E-Commerce solution including monthly reporting for site statistics. Cisco and HP Router configuration and support. Installation of network peripherals. Wireless Network installation and support. Responsible for Capital Budget planning. Project Management. On call support. Direct a staff of IT Managers and Telecommunication Staff.

Jackson Hospital, Montgomery, Alabama

11/2001-1/2003

Network Support

Responsible for Systems Administration. Web site maintenance and administration. Support and installation of hospital proprietary applications and hardware. Developed Help Desk call center program in MS Access. Set up Cisco Multilayer routing system including but not limited to planning, training, configuration and physical placement. Setup and maintenance of Cisco wireless access points. Hardware and software support for over 300 users in a Hospital Environment.

DynCorp, Fort Rucker, Alabama

9/2000 - 5/2001

Network Administration/Lead Support Analyst

Windows NT Network Administration. Eudora Administration. Government proprietary application support. Microsoft Office setup and support. Hardware and software support to airfield administration offices. Developed Military Inventory Database in Access, team leader.

Coca Cola Enterprises, Montgomery, Alabama

2/1998-9/2000

Client Services Analyst

Traveled throughout the state supporting hardware & software for 350 users. Lucent telephone system administrator. Responsible for setting up phone lines including punch downs and administering voice mail systems. Administration of Novell Server Development & implementation of Access Database programs. Inventory. Support of HP, IBM and Lexmark printers, Cisco routers, 3Com Hubs. Windows95, Windows NT Server & Workstation, Novell 3.x and 4.x, AS400 Frame & Client, MS office, Proprietary Inventory and load systems. Symantec Ghost. Developed Policy and Procedure for Plant and Administration employees. Implement Security Standards.

Grand Casino, Biloxi, Mississippi

1/1996-2/1998

Lead Network Administrator

Windows NT, Novell 3.x, 4.x and Fujitsu (Telephone) administration. Hardware, software and telephone support for casino, hotels, restaurants, gift shops and administration staff. Server, router and hub support. Developed inventory, finance and food services databases in MS Access. Installation and administration of SQL database. Leader of Y2k task team. Upgrade from Win95 to WinNT, over 400 users. Network Administration and Support. Installation of NT server and support of Unix Casino OS.

Certifications

2009

Introduction C+ Programming

2010

-Introduction Visual Basic Programming

-Intermediate Visual Basic Programming

2001

-Cisco Routing and Switching

1998-2000

-Windows NT Server 4.0

-Windows NT Workstation 4.0

-Installing, Configuring, and Administering Microsoft Windows 2000 Professional

-Implementing and Administering a Microsoft Windows 2000 Network Infrastructure

Affiliations

Association for Women in Technology

Hospitality Financial and Technology Professionals

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