Sales Account Executive

Michael F. Foster Jr.

**** ***** ***** **; Everett, WA 98208 425-***-**** (Home) 206-***-**** (Cell)

*******.******.*@*******.***

SUMMARY

A highly dependable, self motivated, work at home professional with more than eleven years experience working in internet related business, software and hardware sales, and customer service. Demonstrated ability to foster and develop client relationships through excellent customer management skills and leadership. Proven ability to motivate, inspire and lead service and sales delivery organizations to exceeding expected successful outcomes.

TECHNICAL/MANAGEMENT SUMMARY

Account Management Customer Relationship Management; Negotiations, Lead Generation and Cultivation, Quotation and Invoicing; Customer Satisfaction Management; Proven Closer

Software/Tools: Microsoft Office 2000-Office 2011, Microsoft CRM, Microsoft Sharepoint, Salesforce,

PROFESSIONAL EXPERIENCE

Corasworks Corporation, Reston, VA 4/2007 – 5/2011

Customer Communications Specialist/ Escalation Manager – Support & Maintenance Renewals Division

Customer Communications Specialist responsible for successfully reaching target revenue and retention goals goals, while developing and strengthening customer relationships worldwide for SharePoint based Microsoft ISV.

● Provide primary point of contact and steps for issue escalation for all client issues and managing ongoing client relationships.

● Managed over $1.8M dollars in direct revenue and 500+customers across support renewals ranging in size from $3k to $150K.

● Culitvate additional revenue opportunities and direct through the sales process.

● Provide Cross-Functional Team Leadership across practice disciplines to ensure customer education and satisfaction.

● Met or exceeded team goals of 80% retention rate of existing client base

● Reached or exceeded yearly team revenue goals from 2007-2010 while maintaining a 90% success rate across quarterly goals during this same period.

● Actively involved in the data migration from Sharepoint based CRM environment to SalesForce.

● Notable accounts included AT&T, Expedia, Bloomberg, US Government, AARP,Mattel, Honeywell Transportation, Revlon, Goodrich Corporation, Sallie Mae, Hartford Financial Services, and PACCAR

Wimmer Solutions, Seattle, WA 9/2005 – 4/2007

Enterprise Account Executive - Microsoft MapPoint/ Virtual Earth

Enterprise Account Executive responsible for successfully reaching target revenue and new customer acquisition goals for Microsoft MapPoint, Virutal Earth, and MapPoint Webservice. .

● Managed over 1.5M in direct revenue and 400+ customers across renewal of services and new customer acquisitions.

● Provide primary point of contact and steps for issue escalation issues while developing ongoing client relationships.

● Developed vertical based strategies for new client acquisition while cultivating current customers for additional revenue opportunities.

● Maintained a 90%+ retention rate for existing client base

VMC Consulting Services, Redmond, WA 4/2002 – 9/2005

Microsoft Business Solutions Axapta - Partner Account Manager

Partner Account Manager solely responsible for the development of 80 unique Microsoft Business Solution Axapta partners.

● Partner Certification Initiative - Responsible for coordinating with partners to insure proper education of the Microsoft Partner Program while driving certification from 30% to 85% in 6 months according to the Microsoft Partner Agreement.

● Collaborated with Microsoft Inside Sales, BDMs and Field sales to have a direct influence on $3M in sales in Q2 of FY05. Developed and implemented processes for improving efficiency of the Enterprise MBS sales Cycle

● Required a strong understanding of Competitive ERP Solutions, manufacturing, distribution and operations at an enterprise level across multiple verticals.

● Educated partners on the key benefits on newly implemented MBS Partner Program and its benefits in Relation to Sarbane Oxley.

Channel Partner Account Manager

Channel Partner Engagement Manager responsible for developing and strengthening the relationship between Microsoft and the Mid-Atlantic Chanel Partner Community while capturing valuable feedback and success data.

● Engaged regularly with Microsoft Field and Inside Sales Reps for the deployment of Go-To-Market campaigns to drive successful results.

● Assisted Partners in developing case studies to submit to Microsoft around several Microsoft products including SharePoint, Office, Server and CRM.

● Uncovered and cultivated opportunities to 20% according to the Solution Selling model.

Microsoft Business Solutions Enterprise Account Executive

Enterprise Account Executive responsible for the cultivation of MBS leads for field and inside sales to %40 on the Solution Selling model. Required persistent cold calling of Fortune 500 companies at the C-level to uncover latent pains. Assisted partners in understanding required changes according to Sarbanes Oxley and ERP requirements.

● Engaged regularly with inside and field sales to transition opportunities.

● Required a strong understanding of ERP solutions, manufacturing, distribution and operations at an enterprise level.

● Directly influenced $2M in revenue during FY03 producing 6-10 oppportunitys daily on a 2 per day quota

Zones Inc., Auburn, WA 10/2000 - 4/2002

Account Executive- Enterprise Business Group

Account Executive responsible for discovering opportunities for the resale of Hardware and Software in the SMB and Enterprise market space. Required large amounts of cold calling, sharp negotiation skills, strategic account development and strong vendor relations.

● Consistently reamained in the TOP 5 for hardware and software sales

● Handled emerging customer issues escalated from Customer Support staff, including investigating methods of resolution and setting expectations on time frame for corrective action.

Interest & Hobbies

Vice President of Mukilteo Youth Sports Association, Mukilteo, WA

Board Member of Mukilteo Youth Lacrosse Association, Mukilteo, WA

References upon Demand

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