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Ulrike O. Fitzgerald

**** ******* ***., **. *****, MO 63116 314-***-**** • ********@*****.***

PROFESSIONAL SUMMARY

Assistant manager professional with more than 10 years progressive experience in Food Service Management and Staff Management. Results oriented, hands on professional with strong leadership and communication skills. Experienced in cash handling, customer service, conflict management, and productivity incentive programs. Strong technical skills including MS Word, 10-Key, calculator, and cash drawers.

EXPERIENCE

Assistant Manager February 2004 –October 2007

Quik Cash, St. Louis, MO

Prepare checks and cash for deposits and enter customer transactions into computer system. Verify daily incoming cash supply, analyze and report credit and risk information of commercial loan applicants. Investigated and corrected errors and resolved customer complaints.

• Supervised up to 9 employees and was responsible for maintaining work-schedules, ensuring smooth operation of our offices.

• Increased productivity through the implementation of individual performance measurements and standards.

Assistant Manager February 2000 – February 2003

Charilton Donuts, St. Louis, MO

Managed the daily operations from opening procedures to closing the store. Maintained staff schedules and ensured product quality.

• Successfully prepared all financial reports and necessary record-keeping to show daily sales. Trained new staff and provided customers with exemplary customer service.

Shift Leader February 1995 – June 2002

Sinclair, St. Louis, MO

Studied production schedules and estimated worker – hour requirements for successful job completion. Reporting to this position were 5 employees.

• Monitored daily, weekly and monthly merchandise and maintained inventory for the store.

• Developed work schedules for all staff, resolved conflicts and worked closely with vendors providing product to our store.

Assistant Manager December 1998 – December 1999

Aldi, St. Louis, MO

Managed a 200,000 square grocery store. Reporting to this position were 6 sales associates.

• Converted stockroom merchandise to the floor when product needed to be stocked. Performed cash handling and customer service responsibilities when necessary.

• Developed daily and weekly sales reports for local store manager and presented these reports to the corporate office.

EDUCATION

Wintierschule, Munich, Germany (High School Diploma)

Donnersbergerschule, Munich, Germany (Cosmetologist)

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