Customer Service High School

Alkesh Zaveri

***West Grand St Apt # A *, New Jersey Elizabeth 07202

Phone : 908-***-****, email **************@*****.*** Cell : 908-***-****

Objective

To find a challenging position in the growing organization that utilizes my skills, experiences and complements my academic career.

Education

Post Graduate Diploma in Human Resource Development

M.S. University of Baroda

Master of Science in Statistics

(Operation Research and Computer Programming)

M.S. University of Baroda

Bachelor of Science in Statistics,

M. S. University of Baroda

High School : Gujarat State Higher Secondary Education Board

Professional Experience

June 06 : Dunkin Donuts, Kenilworth

Present : Job Title: Shift Leader

Principal Duties and Responsibilities:

• Assist the Store Manager in the interviewing, hiring, training, and maintaining records of all new employees using approved HR guidelines.

• Responsible for monitoring performance/customer service of employees.

• Responsible for managing the sales floor during peak hours of operation to ensure courteous, accurate and efficient service.

• Complete weekly food and paper inventory.

• Maintain all databases, and POS systems, ensuring that they are up-to-date.

• Assist in the daily cash management functions.

Oct 06 : Walgreen's Pharmacy : Elizabeth

Present: Job Title: Service Clerk

Aug 06 - Oct 06: Shop rite, Elizabeth

Job Title: Service Clerk, Deli Department • Customer Service

2004 -2006 : All India Institute of Local Self Government, India

Job Title : Training Officer & Program Coordinator

• Coordinated Various Training Programs

• Conducting research on the Theme topics of Urban Management and planning

• Documentation, Preparation of Presentations for Executives, International Correspondence, Planning and organizing the Seminars and Workshops on various theme topics related to urban management programmers of the Institute. and assisting

• Organized Training Session on Various Computer Software Literacy : FoxPro, Windows, Ms-Office, C& C++, Java, HTML and Supervised System development Cycle for Diploma in Computer Application program

1992- 1998 : Zenith Computer Center, division of Zenith High School,

Job Title : Assistant Computer Teacher

1990 –1992: Aims Institute,Computer Training Division

Job Title : Asst. Lecturer / Programmer & Laboratory Coordinator1993 – 1994

Nimrod Computer Consultants

Job Title : Programmer & Laboratory Coordinator

• Organizing Theory and Practical Session on for using Computer Application software on: Database Management, Spreadsheet, FoxPro, Windows, Ms-Office, HTML, Novell LAN

• On site training to the in- service personnel of Corporate Sectors, State & Federal Government employees, Bank Employees,

• Developed special Macro in Lotus for Conducting Statistical tests and Analysis

1989 -1990 Ridhhi Computer Consultants

Job Title : Asst. Programmer & Data Entry Supervisor

Consultancy and In House Training: Alavi Cooperative .Bank Limited

In house trainer Provided the Staff members training on Application Software, Customized Software of Bank, and use of Novell LAN Was given consecutive 3 Session for Training all the Branches in the city of Vadodara.

As Visiting Faculty at Various Training institutions deliberated Lectures in subject of Statistics on Descriptive Statistics and Probability Theory for the High School and Pre Grad Students and Master Degree Students.

Achievements

Awarded best customer Service Award in September 2009 from Walgreen.

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