Customer Service Engineer

TECHNICAL/ LABORTORY EXPERIENCE:

CEM, Matthews, NC

40HR/WK; August 2011-present, Test Engineer/Analytical Applications

Project: Research & develop design on existing digestive microwave technology. Implemented new prototype digestive microwave processes, with a particular focus on engineering/analytical chemistry application of unit & vessels.

• Collaborated with engineering & manufacturing to ensure quality of temperature probe, pressure line & vessels

• Designed, developed & implemented procedures for inspecting; analyzed the accuracy of vessels & microwave technology equipment

• System hardware testing: prototype interface operating board; touch-screens responsiveness; pressure line & temperature probe location/performance; analytical chemistry methodology applications; Ensured that maintenance & operation of unit(s) & vessel(s) application process was smooth

• Coordinated lab/engineering experiments for preliminary customer testing, corrosion, failure of sub-system hardware; Co-designed methodology for one-step digestion test feature in microwave for organic/inorganic material

• Troubleshoot/modified hardware issues stemming from wiring, radio frequency(RF) leakage, RF system design, vessel/frame inspection used by lab personnel

• Expert presenter & businessperson capable of distilling complex technical concepts to non-technical persons

• Strong communication, organizational skills & commitment to team, increased success with on-time delivery of assigned projects.

• Instrumentation: Mars 5/6; Explorer SP-D, ICP

NASA, Marshall Space Flight Center, Huntsville, AL

40HR/WK; June 2009 - September 2009, Intern

Projects: Executed & evaluated research on the Water Recovery System (WRS) for the International Space Station; Orion capsule bellow tanks for water storage; Variable thermal catalysts for Marshall Space Flight Center (MSFC) Exploration Life Support Project (ELS)

• AutoCAD designed, built, & tested thermal catalyst test stand & candidate thermal catalyst; Recreation of closed-flow oxygen regenerative pressure problems aboard International Space Station

• Co-wrote standard operational procedures for human participants during Environmental Control Life Support Systems testing activities

• Monitored trace air/vapor contaminant controls (TCCS) in closed looped regenerative exercise module system prior (REMS), during & after human participation

• Monitored unit processes (equalization, chemical addition, filtration) & adjusted flow rates, chemical feed rates & other variables to properly treat water

• Designed/created test for water storage aboard Orion capsule; important constraints met: toxicity levels, time line for filling tanks & biocide determination

• Coordinated lab/engineering experiments with senior engineers, involving water pH correlation test requirements in bellow tanks for baseline data; variation in biocides used, Inconel 718 & metals while under vacuum

40HR/WK; June 2008-August 2008, Intern

Projects: Expanded operational knowledge on the volatile reactor assembly (VRA) & aqueous phase catalytic oxidation (APCO) reactor systems; Implement test requirements for baseline data & candidate thermal catalyst on VRA & APCO; Comparison analysis of purity, efficiency & quality of drinking water between the WRS vs. APCO reactor systems for Marshall Space Flight Center (MSFC) Exploration Life Support Project (ELS)

• Evaluated possible effects of sub ambient pressure & rotary atmosphere on the water recovery system

• Analyst experience with operational data from instrumentation, records & outsourcing specific sample analysis

• Monitored trace air/vapors contaminant controls in REMS prior, during & after human participation

• Quality assurance for reactor & catalyst performance through identification of chemical

contaminants treatment processes

• Strong organizational skills, communication & customer service increased success with on-time delivery of assigned projects.

The University of Alabama, Department of Chemistry, Tuscaloosa, AL

25-40HR/WK; July 2005 August 2006, Research Assistant.

Project: Chemical/material engineering research on thermodynamics & kinetics principles being applied to characterizing surfaces & surface phenomena; determining angle of optical rotation of plane-polarized light passing through a sample of material; the formation of tagged magnetized and polymerized nanotechnology particles (iron, platinum and gold) on silicon wafers for sensing materials; instrumentation used: TEM, SEM, XRD

EDUCATIONAL ENGINEERING:

Edgefield County School System, Johnston, SC

40HR/WK; August 2010-August 2011, Engineer Teacher

Devised & created an activity/problem-based learning curriculum that engages, challenges, & peaks students interest in engineering at the secondary education level

• Formulation & test execution of systems engineering, planning, & processes

• Student instruction on creating hand-drawn & AutoCAD design sketches

EDUCATION:

Middle Tennessee State University, Murfreesboro, TN

Masters of Science in Biotechnology (Chemical Engineering), May 2010.

The University of Alabama, Tuscaloosa, AL

Bachelors of Science in Chemistry; minor in Spanish, August 2005.

• Additional classes taken beyond minor requirement; one class short of major

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