Customer Service Manager

Confidential Resume of

BRENDA R. SEXTON SANDERS, M. Ed., CPS

**** ******* **** • Grapevine, Texas 76051

817-***-**** • *************@*****.***

OBJECTIVE

An interactive, responsible, position with a people- or wellness-oriented entity that will allow me to utilize my many years of experience in organization and marketing, meeting and event coordination/facilitation, professional representation, customer/client service and networking, to promote branding, provide excellent customer service and, ultimately, to contribute to the entity’s bottom line.

ADMINISTRATIVE EXPERTISE

Over 25 years experience as an executive secretary, administrative assistant and executive assistant in both permanent and temporary positions. Knowledge and experience with various companies that promote a variety of products and services, as well as in non-profit and university arenas. Well-schooled on the makings of a productive, pleasant office environment, my expertise lies in:

§ My ability to communicate effectively with all levels of the company regardless of project or situation

§ Maintaining multiple executive calendars while providing support to staff

§ Professionally representing the company to the public and providing friendly customer service

§ My computer literacy – proficient on the internet and in Word, Power Point, Excel, Outlook, Publisher, Picassa

§ Providing employee technical and procedural training in office environments

§ Promoting well-being in the office by maintaining smooth office operations, multi-tasking and handling issues as they arise

§ Expense report, sales report and time sheet processing and audit

§ Providing communication line (liaison) between management, staff, corporate and public

§ Facilitating classroom and on-site educational workshops, training seminars, classes

§ Procuring office maintenance and supplies, resolving vendor issues, monitoring budget

§ Contract review, negotiation and maintenance

§ Billing, payables and petty cash

Making cold calls, setting appointments

Coordinating and scheduling executive conference rooms and meeting sites, pre-event site visits

Organizing, hosting and/or facilitating luncheons, meetings, retreats and events

Travel planning, researching and final travel arrangement details

Developing and producing presentation materials and marketing tools

Developing marketing plans, advertising campaigns and customer rewards programs

Transcription - taking shorthand at 60 words per minute, typing at 75 words per minute

EDUCATION and CERTIFICATIONS

University of North Texas, Denton, Texas

Masters degree in Education in Counseling (M.Ed.) – 3.88 gpa on 4.0 scale - August, 2005

Bachelor of Arts in Sociology – Graduated Cum Laude with a 3.76 gpa on 4.0 scale – December, 2000

Danville Junior College, Danville, Illinois

Associate of Applied Secretarial Science – 4.37 gpa on 5.0 scale - July, 1977

International Association of Administrative Professionals, Kansas City, Missouri - Certified Professional Secretary (CPS) certification – 1980

Texas State Board of Examiners of Professional Counselors, Austin, TX – Licensed Professional Counselor Intern – April, 2007

Biofeedback Certification Institute of America (BCIA), Wheat Ridge, Colorado - Certified Biofeedback Therapist – December, 2006

Int’l Yang Family Style Tai Chi Chuan Association, Seattle, Washington – Level II ranked instructor – December, 2006

EMPLOYMENT HISTORY

MISSION POSSIBLE DISABILITY ADVOCATES, Grapevine, Texas - 1/211 - present. Provide non-attorney representation for people with disabilities who are in need of receiving benenfits from the Social Security Administration. Services include case preparation for initial application and case representation for those who are in the appeal phase.

PASSIVE VOLITION STRESS MANAGEMENT SERVICES, Grapevine, Texas – 9/07 - present Provide private and group class instruction in the art, physiology and philosophies of t'ai chi chuan, qi gong, balance, breathing, guided imagery meditation and biofeedback assisted relaxation therapy. T'ai Chi for Health, for Seniors and for Kids. Freelancing services include operations crew for live and taped TV broadcasting (clients include Disney and Kwokman Productions, IATSE), casino crew (black jack), product promotions (TABC certified) and event coordination.

DAVID MASON AND ASSOCIATES OF TEXAS, Irving, Texas – 10/08 – 5/09– Executive Assistant/Business Development. Maintained local engineering and architectural office, interfacing with corporate in St Louis, MO, and DFW Airport, to assist in the facilitation of contract administration and billing. Researched local potential projects to identify potential teaming opportunities; made cold calls, tweaked databases, scheduled meetings and represented the company at local industry functions to facilitate further business development.

ABBA STAFFING AND CONSULTING, Bedford, Texas - 2/08 - 9/08 - Administrative Assistant at DFW Airport in the Procurement and Planning departments.

MIKE DAVIS INSURANCE AGENCY, INC., Grapevine, Texas – 2/02 – 10/06 – Executive Assistant to the owner/agent. Provided computer and office equipment operation training to office staff; acted as liaison to vendors, advertisers, staff and the general public; maintained executive calendar, office and marketing supplies; scheduled appointments, equipment maintenance, computer updates; coordinated and organized various marketing functions; developed and produced presentation materials and customer correspondence.

SANDERS SECRETARIAL SERVICES, Grapevine, Texas – 5/93 – 12/00 – Provided corporate legal secretarial services to Robert A. Forman, Esq.; maintained USA office for Utgard Associates, compiling, editing and assimilating high volumes of information on potential international hospitals for submission to Blue Cross Blue Shield corporate headquarters; developed numerous individual resumes and fulfilled other freelance secretarial needs for various clients.

BRANIFF AIRLINES, INC., Dallas, Texas – 1/87 to 1/88 – Executive Secretary to the VP of Marketing and Sales. Served as liaison between staff, public and executives. Planned and coordinated meetings and teleconferences on local, national and international levels; handled all gratis transportation requests; maintained multiple executive calendars; provided administrative support for entire marketing, sales and advertising departments; assisted in the development of marketing tools, advertising campaigns and customer rewards.

OZARK AIR LINES, INC., Dallas, Texas – 4/82 to 10/86 - Regional Marketing Secretary to the Southwest Regional Marketing Manager, DFW District Manager and staff. Handled interface between five district offices; established and coordinated filing system and mailing lists; developed local advertising materials, coordinated staff schedules, marketed and coordinated familiarization trips for travel agents; handled local accounts payable; maintain supply/equipment stock; screened calls and visitors effectively; served as liaison between agencies, other airlines, public and corporate to provide gratis transportation and handle problems; organized and hosted monthly interline luncheons; organized yearly international retreats; represented company at various community functions.

FRONTIER AIRLINES, INC., DFW Airport, Texas - 11/81 to 03/82 - Executive Secretary to the City Manager, Marketing Manager and three Sales Representatives. Extensive coordination between airport employees, airport services, staff and managers; maintained VIP Lounge, scheduled on- and off-site meetings, assisted with in-flight menu service planning, crew scheduling and terminal maintenance services, handled accounts payable, bank statements, interline pass requests.

INDIANA UNIVERSITY SCHOOL OF BUSINESS, Bloomington, Indiana – 08/77 to 08/79 – Executive Secretary to the Division of Research director and staff; Subscriptions Manager for the school’s Business Horizons magazine.

COMMUNITY SERVICE, AFFILIATIONS AND INTERESTS

DFW Travelers Aid Board Member – Chocolate Festival Committee, Golf Tournament Committee

Women’s Division Grapevine Chamber of Commerce

International Yang StyleT’ai Chi Chuan Association

American Association of Applied Psychophysiology and Biofeedback

Grapevine Wine Pouring Society

Grapevine Festivals Volunteer

Lake Grapevine Runners and Walkers Club (RAW)

Casino Night Black Jack Dealer

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