Management Assistant

WAYNE D. FREEMAN

** ****** ** – SPRINGFIELD, MASSACHUSETTS 01118

PHONE 413-***-****

E-MAIL vd995m@r.postjobfree.com

OBJECTIVE

To secure a career opportunity in the HVAC/R field that will allow me to utilize and expand my current skills.

EXPERIENCE

Temp. Position during Training Bowl New England Northampton, MA

Lead Desk Supervisor

• Involved in the operational management of the center.

• Management of 2 – 10 employees per shift

• Scheduling

• Cash receipts and deposits

2000 - April 2007 Mass Mutual Financial Group Springfield, MA

Analyst

• Coordination of two projects for upper level management.. Involving a systems access project and a meet and greet program for new hires to the Life Services Division.

• Technology Team Lead, for Group Services leading weekly meetings concerning new and existing processes.

• Payment Processing including but not limited to lockbox transactions, and check processing.

• Analyze and research Multi-Million Dollar Payroll, Corporate and Personal accounts.

• A member of the SAP editing team.

• SPM Security Access Team Member.

• Successful Completion of LOMA Management Exam

• Various Learning and Development courses

• Life Services Training Program

• Proficient in various Microsoft Office Products such as, Excel, Outlook, Word, Access. Proficient, Polaris (Tracking System), SNAP, SPM, APM, Field-Net and Main Frame systems.

1998 - 2000 Mass Mutual Financial Group Springfield, MA

Records Specialist, Team Leader

• Key contact for high-level projects, including but not limited to, research involving legal matters pertaining to subpoenas. Completion of various monthly and quarterly reports for upper level management. Proficient in RSWIN Record Storage System.

1997 - 1998 Mass Mutual Financial Group Springfield, MA

Records Technician

• Extensive research of files and containers. Retrieving, indexing and refilling as requested. Often multitasking between Corporate Records and Policy Applications.

1996 - 1997 Mass Mutual Financial Group Springfield, MA

Senior Records Management Assistant

• Retrieving and refilling of files as requested through the use of PDT’S and other various file maintenance systems.

1994 - 1996 Mass Mutual Financial Group Springfield, MA

Senior Office Services Assistant

• Delivery of all interoffice and outgoing mail assisted Messenger Services. Handled all bulk delivery trips when assigned staff not present.

1990 – 1994 Shaker Bowl East Longmeadow, MA B Mechanic

• Maintenance and repair of A2 Brunswick pin setters including basic building maintenance. Also Lead Desk involving the operational management of the center.

EDUCATION

• Branford Hall Career Institute GPA 3.75

• American International College – Two years Business Management course work.

• Refrigeration Cycles, Gas piping, Hydronics, Wiring Schematics, Troubleshooting, Detail Oriented, Oil Burners, Soldering and Brazing.

• Knowledge of Tekmar and Logamatic systems

• Knowledge of DDC controls

CERTIFICATIONS

• HVAC/R Technician, EPA Universal I, II, III

• 410A, PM, and Viega Pure Flow Certifications

• Oil Burners license

• Indoor Air Quality Certification pending

COMMUNITY INVOLVEMENT

• Extensive involvement in the Melha Shrine. Raising money for Shriner’s Hospitals.

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