Customer Service Manager
Resume:
Roger Scott Reynolds
Louisville, Kentucky 40223
*****************@*****.***
Objective: Secure a management position with a globally positioned company.
Skills: Well organized, flexible, strong, individual with supervisory and warehouse operations experience. Proven experience as a self-driven, flexible, energetic, team player with the ability to effectively interface with people of diverse backgrounds.
Work Experience:
Humana Health Insurance Company (Louisville, Kentucky) August 2011- Present
Medicare Enrollment Specialist
Resolve member’s pended applications ensuring that they are enrolled into our medicare programs within a timely manner. Later, was trained to solve missing information issues by contacting members by phone while maintaining perfect service in order to attain accurate information needed to process applications. Work closely with Supervisors and Team Leads on special projects from areas of the company that need additional help. Follow all rules and guidelines regarding customer’s private health information.
Sam’s Warehouse Club, (Louisville, Kentucky) April 09- August 2011
Regional Asset Protection Associate
Work with club managers as well as each club asset protection manager in 3 different stores to ensure the safety of Sam’s Club product and assets. Louisville Market clubs include: Blankenbaker, Preston Hwy, and Clarksville, Indiana. General work includes walking the floor in search of anything out of the ordinary, the use of cameras also may aid in this search. When possible thieves must be apprehended and the local branch of police must be contacted for further prosecution. Close communication with store managers and police are key in order to track and obtain a thief. Attendance in court cases is sometimes mandated depending on the theft. Other duties include maintaining a safe work environment for the rest of the employees by keeping an eye out for safety violations and work hazards.
Floor Associate
Provide customer service to guests. Manage warehouse inventory levels. Answer in-person and phone inquires. Manage restocking and record basic inventory. Properly dispose of damaged material. Maintain safety and security of warehouse areas.
• Report directly to the Operations Manager.
• Carefully load materials for delivery onto trucks in cooperation with the truck drivers.
• Unload and stock incoming material from vendors.
• Other responsibilities include: Handling and organizing all materials to minimize damage, operating forklift equipment and performing routine maintenance during down time, safely and neatly maintaining storage areas, entry and all high traffic avenues of the facilities to allow for unobstructed safe passage.
• Professionally and courteously assist all customers as they enter the store for material pick-up or returns
Cashier
Performed cashier tasks and customer-service related duties.
Community Action Agency (Lexington, Kentucky) 11/ 07-4/09
Assistant Teacher
Provided basic education for children ages 3-5. Taught primary English, math and reading materials as well as other fundamental skills. Provided a positive role model and maintained classroom order. Responsible for teaching proper social behavior as well as providing safety of the students and the property of the agency. Recorded child data and communicated educational progress to respective parents/guardians.
Greenheck Fan Corporation (Lawrenceburg, Kentucky) Seasonal Employment
6/06-9/06, 6/07-11/07
Warehouse Worker
Measured and manufactured protective wooden crates for company products in preparation for freight transport. Provided quality control insuring that products were ready for shipment. Created data for packaged product units.
ACS-Nextel Customer Care (Lexington, Ky.) Summer Employment 5/05-8/05
Provided customer care. Answered inquiries and solved problems over the phone. Maintained customer accounts, received payments. Also responsible for upgrading phone plans and packages.
Education:
Kentucky State U. - Pursuing a Bachelor of Science Degree in Communications
Anticipated Graduation – Spring 2012
References: Available Upon Request
Contact this candidate