Project Manager Management

Scot W Moye, PMP

**** ******* ** ** ***********, NM 87120

505-***-**** ******@*****.***

SUMMARY

Successful IT Director with extensive experience in enterprise project, program, and portfolio management; SDLC; process workflow engineering; and process automation with Fortune 1000 companies. Strong communication and stakeholder management skills at all levels of the enterprise. Strong background in strategic planning, portfolio ROI, matrixed project/program management, and strategic business analysis. Motivated and results-oriented with a bias for efficient solutions designed around customer strategic needs. Experience includes…

Project/Program Management Project Portfolio Management Business Process Management

Business Process Engineering Technologies Financial Management PMO Implementation

PMI Methodologies Process Automation Workflow ITIL Methodologies

Team Building & Leadership Coaching & Mentoring Transition Change Management

Business Architecture Design Corporate Compliance Initiatives Vendor Management

PROFESSIONAL EXPERIENCE

THORNBURG COMPANIES, Santa Fe, NM Feb 2007 to Mar 2010

Executive Director, Technologies Business Management Nov 2009 to Mar 2010

Program Manager; Bankruptcy Wind Down Mar 2009 to Nov 2009

Planned and oversaw the wind down of Technology and PMO activities due to Corporate Bankruptcy. Successfully closed the books on IT fixed assets reconciliation, IT Finances, including Payables, Contract Closures; Vendor Management, Project Cost Outs.

PMO Director; Program Manager Aug 2007 to Mar 2009

Established the foundational practice management of the project managers and the PMO processes and standards. Developed a balanced management approach for the Portfolio Management. Introduced a cross-functional team within IT and the Business designed to standardize the PMO and SDLC processes. Analyzed TMA Project Management maturity level and developed the remediation plan. Program management for Enterprise Fresh Start projects for Servicing, Data Architecture and Data Warehouse / Business Intelligence applications.

Successfully managed $15M Enterprise LOS Implementation Program with 9 project streams

Elevated PMO maturity framework

Established Project Portfolio oversight at all corporate levels

Successfully introduced Financial Controls over $14M operational program and $3M Financial platform project

Successfully managed Albuquerque site and secondary co-located Data Center project

Successfully introduced integrated SOA Servicing system in support of larger systems platform

Launched new funding/wire transfer tool for Structured Finance as an interim solution for the August 07 liquidity crisis

Achieved zero audit findings for the preliminary Fresh Start program audit

Recent Successful Projects: Molina Data Center Move, Modification Process Reset,

Senior Process & Business Systems Analyst / Project Manager Feb 2007 to Aug 2007

Co-led the corporate wide initiative for the foundational business process design and business systems implementation. Responsible for identifying and driving opportunities for workflow redesign and automation within Wholesale division. Standardized Project Management tools for Wholesale projects, Coordinated newly established Change Advisory Board as well as Project Steering Committee

Launched project team to replatform Enterprise Loan Origination System onto new SOA designed to streamline end-to-end Origination process while seamlessly integrating with other key Enterprise CRM, Servicing, Securitization and Accounting systems

Introduced a compressed Funding workflow model using automated data feed to Funding custodian. This redesign reduces TPT by an average of one day which reduces float costs by $450 per funding.

Developed an enterprise Automated Underwriting Rules engine designed to reduce manual underwriting review and reduce cycle time by 90%.

Redesigned UAT process to capitalize on Business Requirements inputs, reduced time-to-market by twelve days with improved response times from development teams.

INTEL CORPORATION, Virtual Americas 2000 to Nov 2006

Workflow Products Program Manager 2004 to Nov 2006

Managed program of several enterprise workflow/ process tools designed to automate key processes within the company. Identified and designed several process re-engineering projects enabling improved process performance and efficiencies. Controlled all aspects of project management from exploration to budget/resource management to deployment, measurement, and end-of-life.

Launched LDO tool that eliminated overpayment of terminated employees saving $4.5M per year and reducing lost IT assets by $500K per year.

Global Request System (GRS) automated process of requesting email, network, and other specialty access to over 70 networks and business groups saving time and money for client end-users

GRS saved Intel an estimated $5M in headcount and overtime expense since its inception in 2004 with an automation rate of 94% and an exception rate of less than 6%.

GRS reduced the SLA for requests by 55% to around two business days.

Established Inter-departmental Program Management Standards and Program Management Framework

Senior Business Analyst, Global PC Client Services and IT Deskside Services 2000 to 2004

Established and led the global team designed to analyze and implement strategic process improvement opportunities. Influenced senior management to support a global business intelligence and operational data forum to resolve management data gaps. Managed several successful process improvement project teams.

Drove unit cost of service from $180 per event to $120 with 2 year cost savings of over $1.2M.

Delivered 40% increase in PC asset inventory accuracy that resulted in a lean JIT inventory forecast that reduced PCs purchased by $3M per year.

Decreased lost/stolen PC assets shrinkage by 15% within the PC storerooms subsequently reducing loses by $750K per year

CLIENTLOGIC, INC, Albuquerque, NM 1999 to 2000

Call Center Strategic Account Manager – Zoza.com and MicronPC.com

Directed two very profitable and successful outsourced support call centers. Managed the long term strategic direction through analysis, forecast and planning in order to exceed client needs. Transformed each center into a system solution that worked well for our clients and exceeded target profit margins.

Increased business unit’s profit margin from 23% performance to a consistent 42% plus level.

Curbed business unit’s attrition at 6% by implementing a several incentive programs and by introducing a team-oriented strategy.

Reduced cost per call by 11% through the introduction of a central point communication center via intranet site designed to deliver timely and accurate information delivery for agents.

UNM HOSPITAL, Albuquerque, NM 1997 to 1998

Hospital Communications Manager

Managed and redesigned the Internal Hospital Employee communications program in order to align with strategic HR and employee retention objectives. Developed and managed the first employee intranet designed to address critical communications gaps.

Implemented Hospital Interpreter Certification program designed to aid medical staff in communicating effectively with non-English speaking patients by mitigating critical miscommunications.

Collaborated on the University Hospital’s most successful United Way campaign to that date, generating an increase in donations of 14% over the previous year.

RICK JOHNSON & COMPANY, Albuquerque, NM 1996 to 1997

Advertising & Marketing Account Manager

Coordinated the execution of Banking client marketing and advertising programs. Managed the delivery of marketing and advertising collateral through influence and collaboration with creative and media teams. Analyzed market data to strategically and tactically plan courses of action designed meet customers’ objectives.

Delivered the successful implementation of client’s corporate marketing program in El Paso and Southern New Mexico districts.

Designed and managed the recruitment account for Albuquerque Police Department increasing recruitment response by 100% over previous campaigns

FIRST SECURITY BANK NM, Albuquerque, NM 1993 to 1996

Loan Officer / Business Development / Customer Service Specialist

Managed the relationships and growth of key banking customers. Developed new business opportunities for the bank and expanded consumer and commercial loan portfolios.

Financial Service Representative of the Year for 1995 in part by acquiring five major commercial accounts including two multi-million dollar clients.

Generated over $1M in new consumer loans during 1995.

FEDERAL RESERVE BANK OF SAN FRANCISCO, Los Angeles, CA 1990 to 1992

Business Operations Analyst/Project Manager

Designed and oversaw the analysis and monitoring of operational processes for the Check Processing business unit. Identified, influenced and managed the process improvement projects across multiple organizations that improved the flow of product, data and payments.

Designed and implemented barcode automated dispatch system that reduced float-loss costs by $1700 per day.

Led analyst team responsible for higher productivity initiative recommendations to management which saved $2 million in operating expense by streamlining processes

CERTIFICATIONS

Project Management Professional (PMP) certified by the Project Management Institute.

EDUCATION & TRAINING

Project Management Professional Program, Villanova University, Villanova, PA

MS Applied Information Management, University of Oregon, Bend, OR

BBA Marketing, minor Economics, University of New Mexico, Albuquerque, NM

Supply Chain Optimization - Stanford Global Supply Chain Management Forum. Stanford University 2006

Intel Business Process Management Certification

SKILLS

Microsoft Office Suite including Project, PowerPoint, Excel, and Visio and Provision Process Modeling applications, Windows Sharepoint Server Administration; MS LiveMeeting; WebEx, Adobe Photoshop, Dreamweaver; & others.

AWARDS & AFFILIATIONS

1997 Albuquerque Chamber of Commerce Leadership Albuquerque Graduate

Intel Divisional Recognition Awards

Asset Inventory Management (Process Redesign) (2005)

Cost Cutting Initiative for GPCS (2002)

Next Gen Business Service Delivery (Process Redesign) (2001)

Intel Quality Award: Information Technology Quality award for Superior Performance and Outcomes (2004)

White Paper published - Intel PC Services Cubes (Process Redesign) (2002)

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