Customer Service Manager

MATTHEW W. MCCORMACK

860-***-**** ** Hotchkiss Street

***************@*****.*** Kensington, CT 06037 ________________________________________

MANUFACTURING

Customer-focused professional offering 5+ years providing excellent customer service in manufacturing and food service industry. Excellent communication and interpersonal skills, verbal and written. Works well in a team environment or individually. Computer skills include Microsoft Word, Outlook and Internet Navigation.

CORE SKILLS:

• Detail-oriented • Mathematics • Customer Services

• Scheduling • Time Management • Team Player

• Efficient • Safety Compliant • Multi Tasking

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EMPLOYMENT HISTORY:

Yarde Metal, Southington, CT

Saw Operator (ISO 9000 certified) 2008-2011

• Produced highest volume of complete orders amongst all shift members

• Accurately cut and measured between 3-5000 lbs of aluminum plates daily according to customer requests

• Knowledge with mics and verniers

Materials Handler 2007-2008

• Pulled correct work orders and organized accordingly to dates

• Collaborated with 6 saw operators in order to efficiently manage work loads

• Maintained clean and safe work environment according to company and federal guidelines

No Anchovies, Cromwell, CT

Assistant Manager 2004-2007

• Managed all facets of daily operations of restaurant consisting of approximately 20 employees

• Oversaw ordering, inventory and rotation of food and supplies. Processed daily cash drawers

• Handled all safe serve regulations to ensure state and federal compliance

Prep Cook 2002-2004

• Prepared and cooked customer orders for over 30 different menu items according to instructions

• Read food order slips or receive verbal instructions as to food required by patron

• Stocked and organized ingredients for next day operations

• Maintained sanitation, health, and safety standards in work areas by cleaning food preparation areas, cooking surfaces, and utensils

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EDUCATION:

Becker College , Worcester MA

Bachelor’s of Science- Criminal Justice

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