Front Desk Clerk

OBJECTIVE

To secure a position to use initiative and problem solving skills to complete assigned role, responsibilities, projects, and contribute to the quality, mission, and atmosphere of a team-oriented organization.

ACCOMPLISHMENTS

• Effectively developed organizational and task completion strategies for self-learning program and projects.

• Gained practical customer service experience through work-study opportunities and on-the-job responsibilities and objectives.

• Enhanced customer service satisfaction through completion of detailed-oriented services rendered.

• Over ten years of successful enrollment and participation in public speaking instructional program.

EXPERIENCE

Total Health Care

Center for Emotional & Social Health (CESH) 2401 Liberty Heights Avenue, Suite 111-113

Helen Burgess Health Center Baltimore, Maryland

September 2011 - December 2011

Patient Information Processor (PIP)

Perform moderately complex registration and patient enrolling work requiring various applications, procedures and specialized methods.

• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

• Greet persons entering center, determine nature and purpose of visit, and direct or escort them to specific destinations.

• Provide information about center, such as location of departments or offices, employees within the organization, or services provided.

• File and maintain records.

• Collect, sort, distribute, or prepare mail, messages, or courier deliveries.

• Consider and resolve complaints from patients or the public.

• Transmit information or documents to customers, using computer, mail, or facsimile machine.

• Receive payment and record receipts for services.

• Schedule appointments and maintain and update patient appointment calendars for center therapist.

• Enroll individuals to participate in group therapy and notify them of their appointments.

• Using patient registration system, register patients entering pertinent patient data and information for billing and medical information tracking, history, and scheduling.

University of Maryland, Baltimore

Sponsored Programs Administration 620 West Lexington Street, 4th Floor

Office of Research & Development Baltimore, Maryland

March 2011 – August 2011

Office Clerk I

Perform moderately complex clerical work requiring the application of varied procedures or specialized methods.

• Assembles, complies and edits data and records. Prepares worksheets, tables, correspondence and simple reports.

• Codes, sorts, and files documents and materials. Maintains manual and/or automated record keeping systems. Enters and retrieves data.

EDUCATION

Diploma (High School)

Continental Academy

Certificate of Completion: 12/2010 (GPA: 3.65)

SKILLS

• Microsoft Office (Word, Excel)

• COEUS (data entry, record retrieval)

• Typewriting (intermediate)

• Customer Service (infants to elderly; adult mental health)

AWARDS/HONORS

Consecutive years Perfect Attendance awards

Award for Best Science Research Presentation

PERSONAL CHARACTERISTICS

Honest; active community service involvement; vibrant personality; mild mannered; problem solver; and team player. Hobbies include: Creative design/graphics (clothing, artwork)

REFERENCES (additional references available upon request)

Dennis Paffrath, Vice President, Sponsored Programs Administration

University of Maryland, Baltimore

410-***-**** / email: ********@*********.***; 620 West Lexington Street, 4th Floor, Baltimore, Maryland 21201

Danielle Brown, Manager, Sponsored Program Administration

University of Maryland, Baltimore

410-***-**** / email: ********@*********.***; 620 West Lexington Street, 4th Floor, Baltimore, Maryland 21201

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