BRITTANY HILL

P.O. Box *** | Cornelius, NC ***** | 216-***-**** | vcybem@r.postjobfree.com

OBJECTIVE

To obtain a position within the field of fashion merchandising or other related fields.

SUMMARY OF QUALIFICATIONS

• Dedicated and self-motivated individual offering a solid educational background with extensive hands-on experience in quality customer service, general office operations and general store operations. Consistently produce results above customer and employer expectation.

• Excellent communication, organization, analytical, time management and sales skills. Proven record of achievement with individual and group tasks. Easily builds rapport with coworkers and customers, providing an efficient work environment. Ability to generate loyal and long term customer commitment through superior customer service. Contributing member of workplace development and productivity.

• Proficient in Windows XP/Vista, Microsoft Office (Word, Excel, Publisher, Access), Adobe Photoshop, Adobe Illustrator, SmartDraw, and the Internet. Applied experience in website development, graphic design, the Spanish language, and the Italian language.

Articulate in communication with natural ability to motivate others through rapport-building, leadership modeling, and demonstration of knowledge and skills. Noted by customers, coworkers, and management as ethical, intelligent, knowledgeable, hardworking, motivational and energetic.

EDUCATION

Shannon Rodgers and Jerry Silverman School of Fashion Design and Merchandising, August 2009

Kent State University, Kent, Ohio

• Bachelor of Science. Emphasis in Fashion Merchandising / GPA: 3.0

• Coursework included: Fashion Marketing, Marketing, Fashion Merchandising Presentations, Fashion Retail Industry, Product Development in the Fashion Industry, Fashion Merchandise Planning and Buying, Computer Applications in Retailing, Fashion Forecasting, Apparel in the Global Economy, Microeconomics, Macroeconomics, Financial Accounting

EMPLOYMENT HISTORY

Sales Associate May 2009 - Present

Nordstrom, Beachwood, OH

• Assist department manager and assistant manager of Women’s Shoes with merchandise displays and color coordination

• Obtained certification in shoe fitting

• Execute daily managerial tasks such as opening and closing department, handling deposits and calculating daily and

monthly sales goals

• Handle individual customer issues such as returns, exchanges, complaints, and concerns

• Build rapport with customers by maintaining a Personal Book with purchases and preferences

• Utilize Nordstrom Direct for ordering and shipping customer merchandise

• Enrolled in “Selling is Service” classes to further experience and exceed customer standard for Nordstrom

Registration Assistant

Office of Continuing and Distance Education of Kent State University, Kent, OH February 2007 – December 2008

• Assisted with copying, printing, sending letters through campus and outside organizations

• Filled out registration forms for new and existing students

• Prepared brochures for upcoming graduate level courses offered in the college

• Collaborated with coworkers to assist dean of the college and secretaries with daily tasks

Server

Ruby Tuesday, Richmond Heights, OH May 2007 – December 2007

• Greeted guests upon entering restaurant and/or designated section

• Served guests efficiently with a smile, thus improved customer loyalty

• Assisted others with daily job tasks to create a sense of teamwork

• Helped to keep restaurant clean and presentable

ACTIVITIES

• Model, University Of Akron fashion show, Akron, OH

• Fashion show assistant and volunteer, Kent State University Portfolio Fashion Show, Kent, OH

• Member of Fashion Student Organization, Kent State University, Kent, OH

• Member of MODISTA: Minority Fashion Group, Kent State University, Kent, OH

• Volunteer for Kent Parks and Recreation, Kent, OH

• Volunteer for Habitat for Humanity, Atwater, OH

HONORS and AWARDS

• Recipient, Dean’s List

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