Customer Service Manager
Resume:
Connie Castellon
*** ******* ****, **** *** Tallahassee, FL 32308
*********.*********@*****.*** 786-***-****
Profile: Administrative Professional
Comprehensive administrative experience at an executive level.
Skilled in customer service and team leadership with full responsibility for staffing, scheduling, purchasing.
Well-versed in corporate strategy and business operations.
Extremely dedicated team member with exceptional work ethics.
Year-round resident of the Tallahassee area with open schedule availability.
Experience:
Interval International 2007-2011
Administrative Clerk -Exchange Department Miami, FL
Left company in order to relocate to Tallahassee, FL
• Implemented an improved filing system for 300 employees in the main call center.
• Worked in conjunction with executive managers on various special projects.
• Responsible for approving and scheduling time off for all department employees.
• Implemented a systematic procedure for supply orders which reduced cost by 3%.
• Streamlined communication of associate survey results by creating a daily report sent to all department managers and directors.
• Successfully acted as hostess for all outside developer meetings and conferences held on property.
Fantasy Theatre Factory (Children’s Theatre) 1998-2003
Executive Assistant- Theatre Director Miami, FL
Left Company in order to be a stay-at-home mother.
• Full payroll responsibility for all staff including budgeting, time records, and scheduling.
• Scheduled and booked all touring show dates, in-town and out of town.
• Worked closely with sponsors regarding state funding and not-for-profit grants.
• Assisted in scheduling and planning annual events such as “Art Deco” and “Youth Fair”
Mexico Travel Advisors 1970-1985
Office Manager New York City, NY
Left Company in order to be a stay-at-home mother.
• Headed summer hotel program on location in Mexico.
• Acted as host and advisor for all visiting travel agents.
• Performed reservation and sales duties.
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