Laurence Glick

*** *. ***** ******* #*

Santa Barbara, CA 93101

Employment History:

ABC-CLIO – 130 Cremona Dr., Goleta, CA 93117

Customer Service Representative – October 2010 – April 2011

Take orders for ABC-CLIO books from retail establishments, college bookstores, and wholesalers. Assist in the running of a program to distribute complimentary copies to professors for teaching and examination purposes.

Santa Barbara Courts – 1100 Anacapa St. #2, Santa Barbara, CA 93101

Intern - August 2009 – December 2009

Assist Judge Brian Hill in preparation for docket. Including review of defendants prior criminal history and applicable law and standards of review. Make recommendations to Judge based on my research and findings.

Citrix Online- 5385 Hollister Avenue Santa Barbara, Ca 93111

Customer Care Coordinator November 2006 – January 2010

Duties: Provide technical support for Citrix Online products, GoToMyPC, GoToMeeting, and GoToWebinar. Including issues with remote printing and security software.

Center Partners – 1201 W Ironwood Dr. Coeur D’Alene, ID 83814

Helpdesk Representative – January 2005 – July 2006

Duties: Provide assistance to other reps for billing systems for Qwest communications. I also responded to escalated calls and researched difficult customer issues. Provided information on all Qwest services.

ICT Group - 10600 E Sprague Ave Spokane, Wa 99206

Team Lead – Mar 2003 – Dec 2004

Duties: Provide assistance to customers with their Virgin Mobile cellular phone service. This was in all aspects of the service from returns to technical support and sales. Finished job as a team lead.

Provisional Staffing Services – 420 W Dean Ave Spokane, Wa 99201

Temporary worker – December 2002 – March 2003

Duties: Temporary assignment to ICT Group for Virgin Mobile cellular service. I provided assistance to customers with their Virgin Mobile cellular phone service. This was in all aspects of the service from returns to technical support and sales.

Spokane City Prosecutor – 909 W Mallon Ave Spokane, Wa 99201

Intern – May 2002 – July 2002

Duties: Assist with trial prep and aid in running a diversion program for people with suspended drivers licenses.

Education:

Santa Barbara/Ventura College of Law Juris Doctorate 2010

Boise State University B.A. History 2001

Organization and Affiliations:

Phi Alpha Delta Legal Fraternity 2001- present