Customer Service Assistant

MARY SHAFFER

*** *** ****** * *, Columbus, OH ***15 Phone 614-***-****

E-mail: ************@*******.***

PROFESSIONAL HISTORY

OHIO DEPARTMENT OF DEVELOPMENTAL DISABILITIES, Columbus Ohio 2008 – 2012

Office Assistant 3

• Experienced in handling confidential material

• Customer Service Award for May 2010

• Call Center Staff

• Diversity with working with other ethics and backgrounds

• Proven ability to communicate effectively in diverse environments

OHIO DEPARTMENT OF DEVELOPMENTAL DISABILITIES, COLUMBUS, OH

2007-2008

Clerk 2

• Handled files with the store supplies

• Provided exceptional customer service.

• Maintain cordial working relations, while explaining and clarifying others’ errors.

• Received customer complaints and assisted with emergency faxes assignation.

OHIO DEPARTMENT OF DEVELOPMENTAL DISABILITIES, COLUMBUS, OH

2005-2008

Therapeutic Program Worker

• Trained clients to function independently

• Instituted appropriate crisis intervention techniques

• Assisted with bathing, dressing, and food preparation.

• Participated directly and indirectly in development of individual client treatment plans.

• Assisted with leisure time activities.

EDUCATION

West Virginia University at Parkersburg, WV

B.A.

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