Customer Service Medical

Patricia L. Boyce

PROFILE Medical Education Advanced Medical Terminology – Medical Transcription

HIPAA Knowledgeable of compliance and privacy regulations

Initiative Unwavering willingness to take on responsibilities and challenges

Dependability Reliable, responsible, resourceful, and fulfill obligations

Customer Service Provide exemplary service to a diverse clientele

Stress Tolerance Deal calmly and effectively with high stress situations

Strong Attention to Detail - Able to meet quality standards for service

EDUCATION

Advanced Medical Terminology Certificate

Medical Transcription Certificate

Allied Business School, Laguna Hills, CA

TECHNICAL SKILLS

Type 70 wpm

Email Savvy

USB Foot Pedal

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Express Scribe

Internet Savvy

Microsoft Access

TRAINING

Understanding of Medical Terms Related to Major Body Systems Including Muscular System, Digestive System, Reproductive and Urinary System

Basic Word Structure

Prefixes and Suffixes

HIPAA Regulations

Ethics and Professionalism

Principles of Medical Dictation

Hands on Transcription of Multiple Specialties including Dermatology,

Otorhinolaryngology, Ophthalmology, Pulmonary Medicine, Cardiology, Hematology, Gastroenterology, Endocrinology, Urology, Nephrology,

Obstetrics and Gynecology, Orthopedics, Neurology, Psychiatry, Pathology, and Radiology

WORK HISTORY

Homemaker, Career Break, King George, VA

11/2009 to Present

Utilized strong problem skills particularly in identifying options and resources

Planned for bills and savings by developing and maintaining monthly budget

Balanced bank accounts, checked figures and documents for accuracy

Laborer, Reilly Green Mountain Platform Tennis, Orange, CT

04/2005 to 11/2009

Cleaned and prepared sites to eliminate possible hazards

Read and interpreted plans, instructions, and specifications for work activities

Followed safety rules and regulations, maintained safe and clean environment

GIS Analyst, Forgotten Coast Technologies, Eastpoint, FL

04/2002 to 07/2003

Digitized data, filed records, and corresponded with clients

Read source documents and entered data, located, and corrected errors

Performed bookkeeping duties including accounts payable and receivable

Office Automation Assistant, Bureau of Public Debt, Parkersburg, WV

01/2001 to 10/2001

Sorted and routed mail, filed, answered and routed calls on multi-line system

Prepared employee timekeeping records and travel vouchers

File Clerk, Bureau of Public Debt, Parkersburg, WV

05/1994 to 12/2000

Searched microfilm for US Savings Bonds using microfilm reader/printer

Verified status of savings bond, ensured printout was accurate and legible

MEMBERSHIPS

Association for Healthcare Documentation Integrity

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