Printing Estimator / Customer Service

Mark Van Leer

**** ***** ***** ******, #****

Tempe, Arizona 85283

Email: vcjv3b@r.postjobfree.com

Phone: 480-***-****

EMPLOYMENT OBJECTIVES

A challenging position in a local printing company as an estimator / customer service representative

SUMMARY OF QUALIFICATIONS

• Over 30 years in the business community with over 25 years of experience in all aspects of the printing industry from concept design to final delivery and most everything in between

• Knowledge of the local printing industry including relationships with paper & graphic art suppliers and bindery & finishing vendors allowing for a complete customer service package

• Thorough knowledge of estimating printing costs and scheduling projects allows for a seamless workflow from project start to project delivery to maximize profit potential. Software programs used include Franklin and Printsmith estimating systems.

• Knowledge of MS Office including Access, Word, and Excel Spreadsheets, along with an understanding of graphic design software

• Experience with web design & scripting languages such as HTML, PHP, MYSQL, JAVASCRIPT and AJAX

WORK HISTORY

2008 – Present: Owner / Director

The AZ4EDU Foundation

Worked to establish, design, and implement a new fund raising stream for local education through the use of a membership based web community.

2006 – 2008: Customer Service / Account Manager

Ponte Graphics

Principle duties included:

• Building relationships with customers to service their printing needs, estimating their projects and making sure they proceeded through the printing process for delivery in a timely fashion.

WORK HISTORY cont

• Working with outside sales personnel to support their efforts in improving customer relations and increasing store sales and working with local paper vendors to maintain inventory of commonly used stock and daily ordering of paper and supplies for new orders.

• Developing relationships with outside vendors, local and nationwide, to enable the processing of customer orders in an economical and timely manner.

• Helping when needed throughout the plant to facilitate the timely completion of the daily projects.

2003 – 2005: Customer Service / Estimator

Sir Speedy Printing

Principle duties included:

• Building relationships with customers to service their printing needs, estimating their projects and making sure they proceeded through the printing process for delivery in a timely fashion.

• Working with outside sales personnel to support their efforts in improving customer relations and increasing store sales and working with local paper vendors to maintain inventory of commonly used stock and daily ordering of paper and supplies for new orders.

• Developing relationships with outside vendors, local and nationwide, to enable the processing of customer orders in an economical and timely manner.

• Helping when needed throughout the plant to facilitate the timely completion of the daily projects.

1987-2003: Owner

Gold Creek Lithographers

• Opened and operated Gold Creek Lithographers for 16 years.

• Handled all aspects of day-to-day operations of a small trade printing company including: Sales, Graphic Design, Estimating, Pre-Press, Press and Post Press duties.

• Regularly worked with outside vendors and suppliers to ensure print projects were completed per client schedules and needs.

• Created and maintained MS Access Database for tracking job history and specifications

• Maintained A/P and A/R, along with Vendor and Customer Accounts

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