Customer Service Representative
Resume:
April Branch
Grand Rapids
*********@*****.***
Summary: I am hard working and very determined. I enjoy keeping myself busy and put extra effort in my tasks. I enjoy working with others and I am able to work unsupervised. I have excellent communication, technical and telephone skills. I am reliable, I strive to always keep a positive attitude and have the ability to learn quickly. I am able to work efficiently and carefully. I am organized, responsible, honest, and friendly and have a cheerful disposition. I also am hospitable and have an excellent service spirit.
Experience: AT&T Atlanta, GA
Customer Service Representative 09-2010 to 12-2010
Checked to ensure that appropriate changes were made to resolve customers' problems.
Executed daily operations of answering inbound customer calls, billing inquires, taking payments, troubleshooting.
Obtained and examined all relevant information in order to assess validity of complaints and to determine possible causes.
Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Recommended improvements in products, packaging, shipping, service, and billing methods and procedures in order to prevent future problems.
Contacted customers in order to respond to inquiries and to notify them of claim investigation results and any planned adjustments.
Resolved customers' service and billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Successfully handled irate customers.
Reviewed insurance policy terms in order to determine whether a particular loss was covered by insurance.
Solicited sale of new and additional services and products.
Referred unresolved customer grievances to designated departments for further investigation.
Determined charges for services requested, collected deposits and payments, and arranged for billing.
Completed contract forms, prepared change of address records, and issued service discontinuance orders, using computers.
Community Voters Project Grand Rapids, MI
Canvasser 06-2008 to 08-2008
Went door to door in rural neighborhood.
Registered people to vote.
Completed paperwork in an accurate and timely manner.
JC Penny Catalog Kentwood, MI
Customer Service Representative 10-2006 to 12-2006
Executed daily operations of answering inbound customer calls, billing inquires, taking payments, order input, and tracking orders.
Resolved customers' service and billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Solicited sale of new and additional services and products
Successfully handled irate customers.
AAA Grand Rapids, MI
Customer Service Advocate 10-2004 to 02-2005
Executed daily operations of assisting customers with emergency road side assistance answering inbound customer calls, billing inquires, and taking payments.
Served as liaison for dispatch and police in critical situations.
Determined charges for services requested, collected deposits and payments, and arranged for billing.
Completed contract forms, prepared change of address records, and issued service discontinuance orders, using computers.
Contacted customers in order to respond to inquiries and to notify them of claim investigation results and any planned adjustments.
Valspar Grand Rapids, MI
Customer Service Representative 04-2003 to 05-2003
Executed daily operations of answering inbound customer calls, explained furniture repair services to potential and current customers, and Scheduled customer furniture repair appointments.
Obtained and examined all relevant information in order to assess validity of complaints and to determine possible causes.
Reviewed insurance policy terms in order to determine whether a particular damage to furniture was covered by insurance.
Successfully handled irate customers.
Referred unresolved customer grievances to designated departments for further investigation.
DTE Energy Grand Rapids, MI
Customer Service Representative 10-2002 to 12-2002
Executed daily operations of answering inbound customer calls, billing inquires, taking payments, troubleshooting, and making and tracking service orders.
Checked to ensure that appropriate changes were made to resolve customers' problems.
Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Received calls regarding emergency gas leaks for Detroit and Grand Rapids areas
Communicated with dispatch on various customer situations.
Obtained and examined all relevant information in order to assess validity of complaints and to determine possible causes.
Successfully handled irate customers.
Completed contract forms, prepared change of address records, and issued service discontinuance orders, using computers.
Education: Grand Rapids Community College Grand Rapids, MI
Radiologic Technology 2012
Grand Rapids Christian High Grand Rapids, MI
Diploma 2001
Community: Volunteered at THE GARDEN (WOMEN'S AND CHILDREN MINISTRY)
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License: CERTIFICATE: INTERMEDIATE MICROSOFT WORD 2003
JUBILEE JOBS/EMPLOYABILITY TRAINING
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